MARY JANE (MJ) NICHOLS
Tamuning
Summary
At Guam Flight Services Inc, I spearheaded operations, enhancing customer satisfaction and operational efficiency through innovative process improvements and effective problem-solving. Skilled in workload prioritization and cross-functional communication, I led teams to exceed service standards, achieving significant gains in productivity and reliability without exceeding a 55-word limit.
Operations specialist with strong focus on team collaboration and achieving results. Skilled in process optimization, logistics coordination, and customer service. Known for reliability and adaptability in dynamic environments. Adept at streamlining operations and enhancing efficiency.
Successful [Job Title] with background supporting company daily activities. Highly knowledgeable with skills in managing and coordinating various tasks. Alert and attentive with expert problem-solving skills.
Overview
9
9
years of professional experience
Work History
Operations Representative
Guam Flight Services Inc
01.2016 - 01.2025
- Improved customer satisfaction by resolving issues and providing timely support.
- Streamlined communication processes for enhanced team collaboration.
- Coordinated logistics for timely deliveries and improved service reliability.
- Implemented process improvements to enhance overall operational workflow.
- Executed quality control checks to maintain service standards.
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
- Maintained accurate records of operations activity, enabling data-driven decisionmaking.
- Analyzed operational data to identify areas for improvement and implement necessary changes.
- Delegated work and coordinated staff members' daily responsibilities.
- Developed strong relationships with clients, vendors, and team members for seamless collaboration and successful outcomes.
- Increased customer satisfaction through exceptional service and communication skills.
Education
High School Diploma -
John F. Kennedy High School
Tumon, Guam05-1982
Skills
- Workload prioritization
- Operational efficiency
- Process management
- Cross-functional communication
- Customer service
- Multitasking
- Decision-making
- Teamwork
- Organizational skills
Timeline
Operations Representative
Guam Flight Services Inc
01.2016 - 01.2025
High School Diploma -
John F. Kennedy High School
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