Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
MARY JOY CADAG
Food and Beverage Operation
Yigo,Guam
Summary
Overview
9
years of professional experience
1
Certification
Work History
DUSIT THANI GUAM ALFREDO’S STEAKHOUSE & TASI, Tumon, Guam
CAPTAIN, WAITSTAFF, CASHIER
2017.02 - Current (7 years & 7 months)
Job overview
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Completed inventory counts and ordered merchandise.
- Maintained cash drawer of $500.00 or more per shift.
- Greeted over 100 or more customers per day.
Westin Hotel
restaurant server, CASHIER, HOSTESS
2017.06 - 2018.01 (7 months)
Job overview
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Kept server areas clean and stocked to increase efficiency while working tables
Nana's Cafe, JIA Restaurant
Hostess, Cashier, Server
2016.07 - 2016.12 (5 months)
Job overview
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
ROY’S RESTAURANT
Hostess, Server
2014.10 - 2016.06 (1 year & 8 months)
Job overview
- Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Checked and restocked server areas and organized and got change for front counter.
- Kept detailed payment records throughout shift to complete cash and card payments.
MARRIOTT HOTEL
Server
2012.11 - 2013.12 (1 year & 1 month)
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
Education
UNIVERSITY oF GUAM Mangilao Village
Some College (No Degree) from Business Administration
University Overview
ITT TECHNICAL INSTITUTE
Associates Degree from Drafting and Design Technology
2015
University Overview
SIMON SANCHEZ HIGH SCHOOL Yigo Village
High School Diploma
04.2013
University Overview
Skills
- Cash Register Operation
- Work Task Prioritization
- Dining room management
- Written and verbal communication
Accomplishments
Accomplishments
- Documented and resolved customer complaint which led to better service and satisfied guests.
- Supervised team of 8to 10 staff members.
- Achieved a good feedback by completing a new standard of operation with accuracy and efficiency.
- Collaborated with team of 8 to 10 in the development of new SOPs in the restaurant.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- AHLEI (The American Hotel & Lodging Educational Institute) Training - 2019
- Employee Of The Month 2019
Timeline
restaurant server, CASHIER, HOSTESS
Westin Hotel
2017.06 - 2018.01 (7 months)
CAPTAIN, WAITSTAFF, CASHIER
DUSIT THANI GUAM ALFREDO’S STEAKHOUSE & TASI
2017.02 - Current (7 years & 7 months)
Hostess, Cashier, Server
Nana's Cafe, JIA Restaurant
2016.07 - 2016.12 (5 months)
Hostess, Server
ROY’S RESTAURANT
2014.10 - 2016.06 (1 year & 8 months)
Server
MARRIOTT HOTEL
2012.11 - 2013.12 (1 year & 1 month)
UNIVERSITY oF GUAM
Some College (No Degree) from Business Administration
ITT TECHNICAL INSTITUTE
Associates Degree from Drafting and Design Technology
SIMON SANCHEZ HIGH SCHOOL
High School Diploma
- AHLEI (The American Hotel & Lodging Educational Institute) Training - 2019
- Employee Of The Month 2019
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