Matthew Prejean
Agana Heights
Summary
10 Years of telecom experience in Tech support and as a NOC Technician. Able to Multitask and work in a high pressure environment. Seeking to apply my skills that I have acquired throughout the years and from the apprenticeship program for Telecommunication Technician. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
NOC Technician
IT&E
08.2022 - Current
- Maintained accurate documentation of network infrastructure, updates, incident reports, and resolutions for future reference.
- Supported end-users by providing remote technical assistance when needed.
- Reduced downtime for clients by providing timely resolution of technical problems.
- Improved response time to critical incidents by proactively monitoring network alarms and alerts.
- Enhanced network performance by monitoring and troubleshooting system issues and outages.
- Performed Level 1 troubleshooting to rectify issues if possible.
- Maintained constant communication with multiple teams to accurately explain and assess situations.
NOC TSR/DISPATCH
Docomo Pacific
01.2019 - Current
- Live feed check, Delayed feed check(Guam, Saipan & Rota), Analog check, Battery room check, Headend check(DNCS tape, ACC tape, temp check, hotel feed check, encoder check), Colo check(Temp check & Fire panel), Monitor racks and servers(TNT, Bible DVD, TBS, Weather channel, Update tide data, JMNN DVD, Governors DVD, Crawl), EAS monitoring and logging, Monitor Intermapper and Dataminer for alarms(WiFi, Transport, Internet Ops, Fiber, Transport, Video, Headend, environmental alarms, 10G graphs), Communicate with vendors, Send out internal communications(outages and such), Assist with cable outages and communication for it, Assist Tech Support with Jira tickets, Assist Techs(Sending hits and verifying packages), Jira tickets(NOC & Hotel), Create calendar meetings for vendor maintenance, Hourly physical checks of fire panels, colo, headend and battery rooms, Escort for Harmon facility and Pulantat, Assist with dispatch duties when they are off the clock, Contacting SME(POC) for alarms and troubleshooting, Dispatch duties including scheduling technicians, troubleshooting, working with MIND and Office Track, Monitor cell sites for any and all issues, Checking Back end provisioning of mobile phones, Checking VoLTE provisioning, Use of programs and sites such as Netact, Libre, Dalo Radius, Nokia BTS Site Manager, Dataminer and more
NOC Technician
GTA
01.2015 - 01.2019
- Monitor multiple email and alerts to escalate as needed, Monitor network alarms, Update information on SLA for fiber damages, power outages, vendor maintenance and OSP activities, Work with multiple departments to escalate, update, identify and resolve issues.
Technical Support
GTA
01.2014 - 01.2015
- Assist Residential and Business customers with Internet, Digital TV and Hosted PBX issues, Ensure proper resolution and escalation of issues as needed, Proficient in multiple interface like Omnia, Oasis, XVU, Adtran, Calix, Occam and others.
Sous Chef
Tapanade
01.2013 - 01.2014
- Create menu items and execute dishes in high pressure environment, Quality control of any and all preparation of dishes served, Maintained stock of all food items for daily service
Education
Associate of Culinary Arts -
LeCordon Bleu, California Culinary Academy
Journeyman Telecommunications Technician -
Guam Community College
Skills
- Able to work under high pressure
- Able to multitask without sacrificing quality
- Quickly adapt and learn specific skill sets
- Proficient in Oasis, Omnia, C20(some), Metaview(some), Multiple GUI used as a NOC Technician
- Basic knowledge of Cabling(coax, CAT 6), Basic IT knowledge, completed CCNA Classes at GCC, Safety class passed and certified, AC and DC basic knowledge
- System monitoring
- Data Center Operations
- Network Troubleshooting
Timeline
NOC Technician
IT&E
08.2022 - Current
NOC TSR/DISPATCH
Docomo Pacific
01.2019 - Current
NOC Technician
GTA
01.2015 - 01.2019
Technical Support
GTA
01.2014 - 01.2015
Sous Chef
Tapanade
01.2013 - 01.2014
Associate of Culinary Arts -
LeCordon Bleu, California Culinary Academy
Journeyman Telecommunications Technician -
Guam Community College
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