Maya Isabella Pascua
Guam ,GU
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Sales Associate
Drip Served Daily
Guam , GU
10.2023 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Entered time and attendance logs in preparation for payroll.
- Tracked inventory levels regularly; communicated discrepancies between actual stock levels versus system reports.
- Resolved customer complaints professionally in a timely manner.
- Handled cash transactions accurately and efficiently according to company policies.
- Greeted customers warmly upon entering the store and provided excellent customer service throughout their visit.
- Prepared merchandise for purchase or rental.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
Sales Associate
Coffee & Manifest
Guam, GU
11.2022 - 09.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
High School Diploma -
George Washington Highschool
298 George Washington Dr, Mangilao, 96913, Guam06-2023
Skills
- Business Development
- Order Processing
- Inventory Control
- Customer Needs Assessment
- Payment Processing
- Multi-Tasking Strength
- Energetic Self-Starter
- Guest Relations
- Problem-Solving Skills
- Cash Register Operation
- Inventory Tracking
- Goal-Oriented
- Outgoing Personality
- Customer Service
- Meeting Deadlines
- Stocking and Receiving
- Client Service
Timeline
Sales Associate
Drip Served Daily
10.2023 - Current
Sales Associate
Coffee & Manifest
11.2022 - 09.2023
High School Diploma -
George Washington Highschool
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