Mayleen E. Sewell
Mangilao,GU
Summary
Hardworking Restaurant Associate with history of delivering high-quality customer service in fast-paced settings. Deep knowledge of products, including ingredients and allergens. Friendly with strong communication and interpersonal skills.
Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work.
Overview
1
1
year of professional experience
Work History
Restaurant Associates
Lil Caesars Kmart
Tamuning , GU
08.2024 - Current
- Maintained clean, safe working area in compliance with company policies.
- Contributed to team effort by accomplishing related results as needed.
- Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
- Delivered exceptional guest service with friendly and helpful attitude.
- Assisted management in training new employees on proper restaurant operations procedures.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stocked customer service stations with paper products or beverage preparation items.
- Operated cash registers to process customer payments and provided change when necessary.
- Effectively multitasked within fast-paced environment.
- Received orders from customers and relayed to kitchen staff for preparation.
- Followed company policies regarding food storage procedures to ensure safe handling of inventory items.
- Performed opening and closing duties including setting up the restaurant for operation during scheduled shifts.
- Supported serving staff in delivering accurate and well-presented food orders.
- Took initiative to help out co-workers when workloads became overwhelming.
- Stocked service stations with ice, napkins and straws.
- Provided excellent customer service by responding quickly to inquiries or complaints in a polite manner.
- Communicated with kitchen staff regarding customer orders or special requests.
- Participated in ongoing training to enhance job skills and knowledge.
- Greeted guests with friendliness and professionalism.
- Restocked supplies of utensils, napkins, condiments. throughout the shift as needed.
- Filled and served various beverages for customers.
- Greeted frequent visitors by name and explained new promotions.
- Prepared food items such as sandwiches, salads, and beverages according to established recipes.
- Collaborated with kitchen staff to ensure timely delivery of meals to guests.
- Processed payments via cash, credit card, and gift card and returned accurate coin and bills.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Cashier
Super Market
Mangilao, GU
06.2024 - Current
- Assisted customers over the phone regarding store operations, product information and order placement.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Balanced daily transactions on a computerized point-of-sale system.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales transactions to prevent long customer wait times.
- Greeted customers promptly and responded to questions.
- Discounted purchases by scanning and redeeming coupons.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Collected payments and provided accurate change.
- Answered phone calls to assist customers with questions and orders.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Checked personal identifications during alcohol and tobacco sales.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Conducted price checks for special orders or discounts as requested by customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
High School Diploma -
George Washington High School
Mangilao05-2017
Skills
- Customer service
- Financial transactions
- Cleanliness and hygiene
- Cash handling proficiency
- Table setting expertise
- Sales
- Customer service focus
- Menu design
- Food safety
- Cash register express software
- Food prep
- Food safety understanding
- Food preparation assistance
- Team player attitude
Timeline
Restaurant Associates
Lil Caesars Kmart
08.2024 - Current
Cashier
Super Market
06.2024 - Current
High School Diploma -
George Washington High School