Maylene Bascon
Mangilao,Guam
Summary
Skilled Collections Manager, successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Collections Manager
Berman Law Firm
Hagatna, Guam
07.2022 - Current
- Trained new staff members on proper collection techniques, policies, and procedures.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Managed accounts receivable, collections and credit activities for a large customer base.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Verified details of transactions, funds received and total account balances.
- Conducted month-end balance sheet reviews and reconciled variances.
- Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Received and submitted payments and applied amounts to customer balances.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
- Updated accounts with documentation of interactions and current information.
- Drafted correspondence to debtors regarding their overdue accounts.
Collections Clerk II
Berman Law Firm
Hagatna, Guam
02.2022 - Current
Collections Clerk
Berman Law Firm
Hagatna, Guam
08.2021 - Current
- Prepared detailed reports for management on past due accounts and collection efforts.
- Contacted customers to negotiate payment arrangements or settlements on delinquent accounts.
- Performed skip tracing activities to locate debtors.
- Adhered to all applicable laws governing debt collection practices.
- Researched and resolved customer inquiries regarding payment issues.
- Verified customer accounts and updated account information.
- Maintained accurate records of collections, payments, and adjustments.
- Provided excellent customer service by responding promptly to customer inquiries or complaints.
- Utilized various computer systems to manage data entry, tracking, reporting and other administrative tasks.
Receptionist
Berman Law Firm
Hagatna, Guam
07.2021 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Answered and directed incoming calls using multi-line telephone system.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
Host/Cashier
Sea Grill Restaurant
Tumon, Guam
01.2019 - 03.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Provided customers with accurate wait times and monitored waiting list.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Host
Little Pika's
Tumon, Guam
11.2019 - 12.2019
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
Education
High School Diploma -
Okkodo High School
Dededo, Guam05-2019
Skills
- Customer Service Management
- Business Correspondence Writing
- Performance Tracking
- Cash Flow Management
- General ledger accounting aptitude
- Regulatory compliance understanding
- Policy Enforcement
- Past due procedures
- Conducting investigations
- Strong communication abilities
Certification
- Certified Phlebotomy Technician 2021
- Basic Life Support (BLS) 2021
Timeline
Collections Manager
Berman Law Firm
07.2022 - Current
Collections Clerk II
Berman Law Firm
02.2022 - Current
Collections Clerk
Berman Law Firm
08.2021 - Current
Receptionist
Berman Law Firm
07.2021 - Current
Host
Little Pika's
11.2019 - 12.2019
Host/Cashier
Sea Grill Restaurant
01.2019 - 03.2021
High School Diploma -
Okkodo High School
- Certified Phlebotomy Technician 2021
- Basic Life Support (BLS) 2021
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