MAYLENE P. PAREL
111 Chalan Balako PMB 1196, Dededo
Summary
Reliable and hardworking individual with experience in customer service & cash handling. Strong focus on teamwork and adapting to changing needs to achieve results.
Overview
18
18
years of professional experience
Work History
Cashier
American Bakery
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Card Shuffler
Coast Redwood Inc
01.2013 - 03.2019
- Managed large-scale cash transactions during high-profile events at the casino, maintaining accuracy and efficiency under pressure while upholding strict security protocols.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Kept up-to-date with industry trends and regulatory changes to ensure ongoing compliance within cage operations.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Contributed to a positive work atmosphere by maintaining professional relationships with fellow supervisors, team members, and other casino staff.
Cashier/Waitress
Le Chocolat
04.2010 - 04.2012
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Learned duties for various positions and provided backup at key times.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Receptionist / Service Staff
Chef Donatello
11.2007 - 03.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Cashier / Service Staff
Chowking
03.2007 - 06.2007
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Science - Hotel & Restaurant Management
De La Salle Araneta University
Victoneta Avenue, Malabon City03.2009
High School Diploma -
National High School
Valenzuela City03.2004
Skills
- Customer service excellence
- Patience and Empathy
- Work Ethic and Integrity
- Cash handling and management
- Written and verbal communication
- Reliability and punctuality
- Basic Math Competence
- Team Player
References
- Beryl Ninete, Dededo, Guam, 671-482-9518
- Guisseppi Cuison, Dededo, Guam, 671-689-5962
- Gina Relativo, Yigo, Guam, 671-898-5280
Trainingsseminars
- Bartending and Cocktail Mixing Seminar, Tanduay Distillers Inc. De La Salle Araneta University, 02/01/06
- Mc Tour Guiding and Basic Tour Agency Operation Seminar, Rajah Soliman Hotel & Restaurant, Magsaysay Ave., Baguio City, Philippines, 03/10/06
- Practicum Orientation, College of Business and Accountancy, DLSAU, 10/01/05
- Current Trends in Nutrition, De La Salle Araneta University, 07/12/05
- Orientation on Food Service Design & Facilities Bar & Restaurant Tour with Seminar, Chili’s Grill and Bar, Greenhills, Philippines, 09/26/06
- Hotel Familiarization (Exposure Tour), Manila Diamond Hotel, 09/26/04
- Visual Shipboard Orientation (Familiarization & Exposure Tour), M/S Mary Queen of Peace Negros Navigation Company, 09/26/04
Languages
Tagalog - Proficient
Beginner
A1
Timeline
Cashier
American Bakery
11.2023 - Current
Card Shuffler
Coast Redwood Inc
01.2013 - 03.2019
Cashier/Waitress
Le Chocolat
04.2010 - 04.2012
Receptionist / Service Staff
Chef Donatello
11.2007 - 03.2008
Cashier / Service Staff
Chowking
03.2007 - 06.2007
Bachelor of Science - Hotel & Restaurant Management
De La Salle Araneta University
High School Diploma -
National High School
Similar Profiles
Charmaine WamCharmaine Wam
Cashier/Food Service Worker at The French American BakeryCashier/Food Service Worker at The French American Bakery
Kyle CountrymanKyle Countryman
Baker/Deli Counter/Customer Service Representative at VINNIE'S BAKERY & DELI/ VANESSA'S BAKERY/ LAURA'S BAKERY & DELIBaker/Deli Counter/Customer Service Representative at VINNIE'S BAKERY & DELI/ VANESSA'S BAKERY/ LAURA'S BAKERY & DELI
Michelle MastMichelle Mast
Bakery Production Worker at Ole Country Bakery, I Deli, Bakery & Coffee ShopBakery Production Worker at Ole Country Bakery, I Deli, Bakery & Coffee Shop