Mar-paul R. Basilio
PMB 1011 535 Chalan Pale Ramon Haya, STE 116 Yigo
Summary
Dedicated and results-oriented professional seeking a challenging role in a fast-paced, team-oriented environment. Leveraging strong problem-solving, decision-making, and communication skills to contribute to critical missions and ensure public safety.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
Nissan Motor Corporation in Guam
08.2016 - Current
- Successfully communicated with clients, actively listening to their concerns and providing clear explanations of complex technical information to ensure their understanding and satisfaction.
- Effectively conveyed complex information and procedures to individuals, ensuring their comprehension and cooperation.
- Demonstrated a keen ability to quickly assess situations, analyze information, and determine the root cause of problems, facilitating efficient and effective solutions.
- Proven ability to collaborate effectively within a team environment, coordinating efforts, motivating colleagues, and contributing to the achievement of shared goals.
- Physically fit and adept at performing tasks requiring strength, endurance, and agility, including lifting heavy objects, working in confined spaces, and working in demanding physical conditions.
- Demonstrated a strong commitment to safety by consistently implementing and enforcing workplace safety protocols and procedures in a potentially hazardous industrial environment.
- Consistently demonstrated resilience and adaptability in a demanding work environment, effectively managing multiple priorities and maintaining composure under challenging circumstances.
Customer Service Representative
Docomo Pacific
09.2012 - 08.2016
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Tagalog speaking customers.
Education
High School Diploma -
John F. Kennedy High School
Upper Tumon, Guam 05-2008
Skills
- Leadership
- Teamwork
- Problem-solving
- Communication
- Physical Fitness
Certification
Basic Life Support (BLS) Certification Verification ID: 52301
Languages
English
Native language
Tagalog
Proficient
C2
Timeline
Service Advisor
Nissan Motor Corporation in Guam
08.2016 - Current
Customer Service Representative
Docomo Pacific
09.2012 - 08.2016
Basic Life Support (BLS) Certification Verification ID: 52301
High School Diploma -
John F. Kennedy High School
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