Melene (Mel) Calvo
Hagatna,Guam
Summary
Professional and experienced individual trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships.
Overview
14
14
years of professional experience
Work History
Sales Representative
Suncare Distributors
Barrigada, GU
12.2023 - 02.2025
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Contacted new and existing customers to discuss how specific products could meet needs.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Established and serviced 350 accounts in assigned territory.
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
- Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
Event Organizer
ROD Events
Barrigada, GU
10.2019 - Current
- Initiated negotiations with vendors and subcontractors to maintain specific event budgets.
- Designed contracts, collected fees and booked venues for events.
- Recommended money-saving strategies for events.
- Assessed events planning services and related costs.
- Planned and executed events such as Air supply, EWF Experience, John Ford Coley, Boyz II Men, Vanessa Williams, Brian McKnight and Augie T.
- Effectively controlled the release of proprietary and confidential information for general client lists.
Event Organizer Assistant
Jack Event Group
Agana, GU
04.2019 - 12.2021
- Developed event plans, timelines and budgets.
- Organized meetings with vendors to discuss event requirements.
- Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services and decorations.
- Assisted in creating promotional materials for events.
- Provided onsite support during events to ensure smooth operations.
- Managed registration process for attendees of events.
- Scheduled speakers, performers and other personnel for events.
- Monitored expenses associated with the event planning process.
- Resolved any issues that may arise before or during an event.
Kettle Coordinator/Special Events Coordinator
The Salvation Army
Barrigada, GU
11.2019 - 03.2020
- Recommended money-saving strategies for events.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Coordinated vendors, timelines and budgets for events.
- Assessed events planning services and related costs.
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
- Planning and execution of annual Christmas programs
- Planned and coordinated scheduling of volunteers and kettle locations
- Verified money collected and deposited daily to local bank
- Handled any personnel issues
- Reported directly to Corps Officers in Guam
Sales Account Manager
Vantage Advertising
Tamuning, GU
07.2017 - 11.2019
- Developed and executed annual sales plans and strategies for Guam territory.
- Addressed customer questions and concerns regarding products, prices and availability.
- Determined cost and pricing of proposals and bids.
- Managed portfolio of 12 accounts, generating $15,000 in revenue per month.
- Wrote, proofed and edited sales proposals and correspondence.
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
- Answered customers' questions about product prices, availability, uses and credit terms.
- Negotiated details of contracts and payments and prepared sales contracts and order forms.
Sales & Marketing Manager
Hotel Santa Fe
Tamuning, GU
05.2013 - 05.2017
- Created and launched enhanced content strategies, improving product conversion.
- Managed social media campaigns and accounts for diverse range of clientele.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Exceeded sales and profit goals by supervising all marketing and planning activities.
- Directed market planning and research to identify new business opportunities.
- Cultivated sponsorships with related and partnering entities to enhance marketing objectives.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Developed and implemented new sales strategies to update product lines.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Created and finalized quotes to complete deals between company, vendors and customers.
Development Coordinator/Grant Writer
The Salvation Army
Barrigada, GU
10.2015 - 03.2017
- Evaluated and managed new strategic business opportunities.
- Helped with creation and implementation of fundraising efforts.
- Assisted with identification and research of potential business opportunities.
- Maintained volunteer database, ensuring prospective businesses are accurately entered and follow ups are scheduled.
- Assisted members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Managed list of networking events and scheduled volunteer and staff attendance to proactively identify potential leads.
Commercial Sponsorship Coordinator
Joint Region Marianas
Piti, GU
03.2011 - 04.2013
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
- Prepared departmental contracts for attorney approval.
- Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
- Established goals for soliciting funds, developed collection and security policies and coordinated funds disbursements.
- Identified target audience and developed optimized communication plans to engage and interest individuals.
- Wrote crisp and fresh press releases and prepared media kits.
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
Education
Some College (No Degree) - Criminal Justice
Guam Community College
Mangilao, GuamHigh School Diploma -
Guam Community College
Mangilao, Guam05.1997
Skills
- Skilled multi-tasker
- Strong interpersonal skills
- Exceptional customer service skills
- Strong deal closer
- Strategic account development
- Customer-oriented
- Prospecting and cold calling
- Contract negotiation expertise
- Account development
- Skilled in MS Office
- Strong communicator
- Relationship selling
- Team building expertise
Timeline
Sales Representative
Suncare Distributors
12.2023 - 02.2025
Kettle Coordinator/Special Events Coordinator
The Salvation Army
11.2019 - 03.2020
Event Organizer
ROD Events
10.2019 - Current
Event Organizer Assistant
Jack Event Group
04.2019 - 12.2021
Sales Account Manager
Vantage Advertising
07.2017 - 11.2019
Development Coordinator/Grant Writer
The Salvation Army
10.2015 - 03.2017
Sales & Marketing Manager
Hotel Santa Fe
05.2013 - 05.2017
Commercial Sponsorship Coordinator
Joint Region Marianas
03.2011 - 04.2013
Some College (No Degree) - Criminal Justice
Guam Community College
High School Diploma -
Guam Community College