Melissa Cruz
Mangilao,GU
Summary
I offer a background in being a team player, always encouraging team members to keep striving to meet and exceed expectations along with providing direction.
Production Control Clerk with problem-solving and issue resolution skills.
I have computer knowledge with MAXIMO as well as Microsoft word/ excel etc., along with communication and active listening skills. Known for supervising production to meet customer requirements.
Articulate individual boasting a background in effectively supervising talented team members and providing technical direction. Bilingual Production Control Supervisor with problem-solving and issue resolution skills.
Overview
25
25
years of professional experience
Work History
General Clerk IV - TEMP
JTC
Naval Base Guam, GUAM
10.2023 - Current
- Assigned to DZSP21 - ANNEX 1700 - TRANSPORTATION
- Follows clearly detailed procedures in performing simple repetitive tasks in the same sequence. Responsibilities would include filing pre-coded documents in a chronological file, or operating office equipment, (e.g., mimeograph, photocopy, addressograph or mailing machine).
- Use subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence.
- Select from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures.
- Assist in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints. May also direct lower level clerks.
- Use a thorough knowledge of an office's work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments. Enter and update data in MAXIMO systems as needed. Performs clerical and administrative duties pertaining to maintenance and operational file and record keeping.
- Maintain a wide variety of financial, fuel, maintenance, operations movement and equipment control records, logs, dispatching forms, personnel, safety, time-keeping or other manual and automated records to include processing and filing of Equipment Request Work orders (ERO) Examine and verify the clerical accuracy and completeness of various types of reports, lists, calculations, postings, etc.
- May be assigned additional duties such as fire/prevention monitor, equipment supply custodian, and duties as directed by the Annex Manager.
- Performs other duties and responsibilities as assigned.
Production Control Clerk - Regional Control Center
DZSP21 - AN AMENTUM COMPANY
NAVAL BASE GUAM, SANTA RITA, GUAM
04.2023 - 09.2023
- Receives and answers calls from NBG & AAFB customers pertaining to trouble calls.
- Generate work orders using PROMAXIMO & GOVMAXIMO. Provide work order numbers to customers.
- Forward all work orders for repairs out to respective Annexes: Facilities, Utilities, Wastewater, etc.
- Prepare monthly CDRLS for submission to the Government required by Performance Work Statement Contract.
- Compiles and records production data for industrial establishments to compare records and reports on volume of production, consumption of material, quality control, and other aspects of production.
- Performs any combination of the following duties: compile and record production data from customer orders, work tickets, product specifications, and individual worker production sheets following prescribed recording procedures and using different word processing techniques;
- Calculates such factors as types and quantities of items produced, materials used, amount of scrap, frequency of defects, and worker and department production rates, using a computer, calculator, and/or spreadsheets.
- Additional tasks include: writing production reports based on data compiled, tabulated and computed, following prescribed formats, maintaining files of documents used and prepared, compiling detailed production sheets or work tickets for use by production workers as guides.
- Prepares written work schedules based on established guidelines and priorities, compiles material inventory records and prepares requisitions for procurement of materials and supplies charts production using chart, graph, or pegboard based on statistics compiled for reference by production and management personnel.
- Sorts and distributes work tickets or material and may compute wages from employee timecards and post wage data on records used for preparation of payroll.
- Performs other duties and responsibilities as assigned.
Production Control Clerk - TEMP
JTC
AGANA, GU
12.2022 - 04.2023
- Compiles and records production data for industrial establishments to compare records and reports on volume of production, consumption of material, quality control, and other aspects of production.
- Performs any combination of the following duties: compile and record production data from customer orders, work tickets, product specifications, and individual worker production sheets following prescribed recording procedures and using different word processing techniques; Calculates such factors as types and quantities of items produced, materials used, amount of scrap, frequency of defects, and worker and department production rates, using a computer, calculator, and/or spreadsheets.
- Additional tasks include: writing production reports based on data compiled, tabulated and computed, following prescribed formats, maintaining files of documents used and prepared, compiling detailed production sheets or work tickets for use by production workers as guides in assembly or manufacture of products.
- Prepares written work schedules based on established guidelines and priorities, compiles material inventory records and prepares requisitions for procurement of materials and supplies charts production using chart, graph, or pegboard based on statistics compiled for reference by production and management personnel.
- Sorts and distributes work tickets or material and may compute wages from employee timecards and post wage data on records used for preparation of payroll.
- Performs other duties and responsibilities as assigned.
Administrative Assistant
Pacific Islands Club
Tumon, Guam
09.2022 - 12.2022
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed new Engineering department employees by providing them with the required uniforms, new employee handout regarding attendance, grooming, etc and ensuring that it's understood and signed with a copy provided to the employee.
- Attended daily briefing and provided Engineering Manager with any administrative updates.
- Signed for and maintained 500.00 petty cash. Issuing monies as needed to Managers and designated employees who are tasked to purchase immediate parts / materials. Daily balancing and submitting receipts to Accounting for replenishment.
- Answered phone calls and received trouble / repair calls. Generated service orders and dispatched technician to respond.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies, to include ensuring uniforms are stocked in all sizes.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs. Forwarding daily reports to Management.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining desk and Engineering reception area in neat and organized fashion.
- Performed other taskings as requested by Management
Production Control Supervisor
Defense Base Services Inc (CHUGACH GOV SERVICES)
Hagatna , Guam
10.2019 - 10.2021
- Dispatching service technicians
- Responsible for 8 Production Control Clerks and overseeing the daily operations of the Housing Service Desk and the Production Control Operations Center.
- Compiling, recording, updating, and maintaining of current data for entry in the automated work management system for assigned shops. The data source is from various work documents such as service calls, Indefinite Duration Indefinite Quantity(IDIQ) and Change of Occupancy (COM) work orders and preventative maintenance work
- Overseeing the daily operations of the service desk, receiving trouble calls from housing residents or Government personnel.
- Coordinating the daily work scheduling with the SRM Supervisors.
- Notifying upper management or key Government personnel of "Emergency" situations as defined in department procedures and provides updates as required.
- Coordinating with the Quality Management team the creation of IDIQ work orders when the service order repair threshold cost has been exceed.
- Maintaining the preventive maintenance database, schedules preventive maintenance actions and inspections.
- Ensuring that all Contract Deliverables (CDRL) required by contract are accurate and delivered to the applicable Government representative to meet the CDRL schedule.
- Additional tasking not limited to above and as directed by PM
Production Control Lead
Wolf Creek Federal Services (CHUGACH GOV SERVICES)
Hagatna , Guam
11.2018 - 09.2019
- Supervised staff to include providing guidance and direction to subordinates.
- Mans the service desk, receiving trouble calls from housing residents or Government personnel, dispatches technicians to respond to call and creates the initial service order.
- Notifying upper management or key Government personnel of "Emergency" situations as defined in department procedures and provides updates as required.
- Input data from work documents for assigned to techs which could include labor hours and associated trade codes, any notes pertaining to specified work.
- Ensured that work that may have been accomplished on the service order document but, is actually IDIQ work gets entered on the IDIQ work and not the service order.
- Processed all IDIQ and COM work orders generated by the Quality team to the appropriate government representative or area daily. Input and track approval status and schedule the work once all approvals are obtained.
- Validated the accuracy of ongoing and/or completion information with the technicians until service/work order is closed.
- Searched the database for open IDIQ work orders prior to scheduling follow up work. It is imperative that work be charged correctly to the designated IDIQ work order if required.
- Ensured that all pass down notes are entered, providing direction on tasking for the next shift and for ensuring awareness of ongoing issues or situations.
- Kept track of all assigned work documents and provides up-to-date status to SRM/ Managers and the work management system.
- Verifying and annotated on work documents, all associated costs (labor, material, subcontract, etc.) for each completed job.
- Prints, sorts, and distributes a variety of work documents such as service orders, IDIQ/COM /Preventative Maintenance work orders.
Production Control Clerk
Wolf Creek Federal Services (CHUGACH GOV SERVICES)
Hagatna , Guam
10.2011 - 11.2018
- Inputting data from service orders/ COM / IDIQ work orders for assigned techs which includes labor hours and associated trade codes, any notes pertaining to specified work.
- Receive and answer phones, generate service appointments with customers as required.
- Dispatch techs
- Generating and printing a variety of reports or requirements for submission to the Government, assigned shops or various requestors.
- Maintaining and filing all completed work documents, warranties and other pertinent information pertaining to each facility.
- Printing, sorting and distributing a variety of work documents such as service calls, project work orders and preventive maintenance service orders to appropriate departments / Managers
- Verifying annotating on work documents, all associated costs (labor, material, subcontract, etc.) for each completed job.
- Keeping track of all assigned work documents and providing up-to-date status.
- Validating the accuracy of ongoing and/or completion information.
Production Control Clerk
Chugach World Services Inc (CHUGACH)
Harmon, Guam
12.2009 - 09.2011
- Inputting data from service orders/ COM / IDIQ work orders for assigned techs which includes labor hours and associated trade codes, any notes pertaining to specified work.
- Receive and answer phones, generate service appointments with customers as required.
- Dispatch techs
- Generating and printing a variety of reports or requirements for submission to the Government, assigned shops or various requestors.
- Maintaining and filing all completed work documents, warranties and other pertinent information pertaining to each facility.
- Printing, sorting and distributing a variety of work documents such as service calls, project work orders and preventive maintenance service orders to appropriate departments / Managers
- Verifying annotating on work documents, all associated costs (labor, material, subcontract, etc.) for each completed job.
- Keeping track of all assigned work documents and providing up-to-date status.
- Validating the accuracy of ongoing and/or completion information.
Front Desk Clerk
Global Food Services (GFS)
Naval Station, Guam
09.2002 - 12.2009
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Welcomed large volume of guests and improved overall customer service.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Reviewed account information and individual customer charges to produce correct bills.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Responded to inquiries and room requests made online, by phone and via email.
- Drafted guest invoices and posted charges to individual accounts.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Input customer data into reservation systems and updated to reflect room changes.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Desk Clerk (Bachelor Housing)
Raytheon Technical Services
Naval Station, Guam
12.2000 - 09.2002
- Performed check in / check out services to military members arriving on island.
- Verifying military orders and updating in system.
- Created reservation for incoming military members via phone, e-mail, on island sponsor.
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Front Desk Agent
Hyatt Regency Hotel
Tumon, Guam
05.1999 - 11.2000
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Coordinated with internal departments to handle wide range of guest needs.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Input customer data into reservation systems and updated to reflect room changes.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
GED -
GCC
Mangilao 06.1994
Skills
- Production control knowledge
- Quality standard verification
- Staff supervision
- Continuous improvement processes
- Master scheduling
- Workforce training
- Maintenance planning
- Customer service oriented
- Performance evaluation experience
- Experienced in production scheduling
Timeline
General Clerk IV - TEMP
JTC
10.2023 - Current
Production Control Clerk - Regional Control Center
DZSP21 - AN AMENTUM COMPANY
04.2023 - 09.2023
Production Control Clerk - TEMP
JTC
12.2022 - 04.2023
Administrative Assistant
Pacific Islands Club
09.2022 - 12.2022
Production Control Supervisor
Defense Base Services Inc (CHUGACH GOV SERVICES)
10.2019 - 10.2021
Production Control Lead
Wolf Creek Federal Services (CHUGACH GOV SERVICES)
11.2018 - 09.2019
Production Control Clerk
Wolf Creek Federal Services (CHUGACH GOV SERVICES)
10.2011 - 11.2018
Production Control Clerk
Chugach World Services Inc (CHUGACH)
12.2009 - 09.2011
Front Desk Clerk
Global Food Services (GFS)
09.2002 - 12.2009
Desk Clerk (Bachelor Housing)
Raytheon Technical Services
12.2000 - 09.2002
Front Desk Agent
Hyatt Regency Hotel
05.1999 - 11.2000
GED -
GCC
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