Learning new languages
Melvin Eduardo González Pérez
Customer Service Representative
Villa Canales
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Fraud Customer Service
Genpact
8 2018 - 04.2019
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Customer Service
Nearsol
08.2022 - 11.2023
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Customer Service Representative
Telus Digital
12.2023 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Instituto Nacional De Educación Diversificada I.N.E.D
Villa Canales, Guatemala 05.2014 - 01.2016
Middle School -
Instituto Nacional De Educación Básica I.N.E.B
Villa Canales, Guatemala 01.2011 - 01.2013
Skills
Call center experience
Live chat support
Complaint resolution
Brand representation
References
- Roderico Santos, +502-4521-2095
- Melvin Escobar, +502-4877-8546
Personal Information
Age: 26
Interests
Read books on personal growth
Play Guitar
Timeline
Customer Service Representative
Telus Digital
12.2023 - Current
Customer Service
Nearsol
08.2022 - 11.2023
High School Diploma -
Instituto Nacional De Educación Diversificada I.N.E.D
05.2014 - 01.2016
Middle School -
Instituto Nacional De Educación Básica I.N.E.B
01.2011 - 01.2013
Fraud Customer Service
Genpact
8 2018 - 04.2019
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