MELVIN TAIMANGLO
Chalan Tun Ramon Baza,Guam
Summary
I am seeking an opportunity to learn and be a part of the workforce. I am an individual with the ability to take on challenges. I am energetic, fast learner, dependable, responsible and works well with others. If given the opportunity to work for your company, I will exhaust all personal experience in achieving company goals and helping the business with succession.
Overview
11
11
years of professional experience
Work History
LOGISTICS CLERK
MR. RUBBISHMAN
04.2023 - Current
- Input all daily charges, schedule appointments for operations manager, organizing files, and distributing mail
- Organized efficient delivery routes for drivers based on customer needs.
- Generate end of month reports
- Assist in procuring supplies for company
- Ensure all documents are filled properly when submitting to HR manager
- Keep record of outgoing/incoming bins that are issued to customers
- Coordinate routes to ensure efficiency for daily operations
- Issue uniforms to new/current employees
- Operate all office machinery such as telephone, copier, shredder, computer
- Closeout and track purchase orders issued throughout month
- Advise of outstanding invoices to ensure payments are made in a timely manner
- Schedule company fleet services and repairs with partnered companies
- Ensure adequate supplies for daily operations.
- Maintained and updated inventory records, including receipts and shipments of goods.
- Conducted regular stock checks to identify discrepancies between physical stock levels and computer-generated reports.
- Prepared detailed shipping documents such as bills of lading, invoices, manifests and labels.
- Coordinated with carriers for timely pick up and delivery of goods.
- Communicated effectively with suppliers to resolve any issues related to logistics operations.
- Assisted in loading and unloading of goods from trucks or containers at warehouse locations.
- Reviewed purchase orders for accuracy prior to shipment processing.
- Developed strategies for improving logistic procedures within the organization.
- Analyzed past performance trends to make recommendations for cost savings initiatives.
- Collaborated with other departments to coordinate product movement across facilities.
- Volunteered to take on additional logistics responsibilities in absence of Transfer Station Clerk.
CUSTOMER SERVICE SUPERVISOR
COST U LESS
12.2019 - 04.2023
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls and responded to questions and concerns.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Evaluated employee job performance and motivated staff to improve productivity.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Interviewed, hired and trained staff to meet company objectives.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Evaluated and authenticated returns, exchanges and voids.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Reconciled accounts receivable statements monthly for accuracy of payments received from customers.
DATA ENTRY CLERK
DPHSS (JTF COVID-19)
01.2022 - 06.2022
- Verify all patient personal information, submit patient information into Accessioning data base
- Provide guidance to patients for test results
- Process all samples collected in assigned machinery i.e
- BD VERITOR, CUE, ID NOW, XPERT
- Properly store all samples when completed
- Process travel forms for patients travelling
- Follow proper protocols when handling biochemical samples
- Perform a wide variety of secretarial tasks in support of the laboratory
- Reviewing data deficiencies or errors.
PREPAID COORDINATOR
DOCOMO PACIFIC
03.2016 - 11.2019
- Prepare all customer orders, collect payments for processed invoices
- Ensure all orders are processed promptly
- Present promotions to increase sales
- Help off-island customer with orders, activate sim services for customers
- Help all prepaid consumers with inquiries
- Ensure all outstanding invoices are being given to customers to collect payment to avoid holds.
ADMINISTRATIVE ASSISTANT
Docomo Pacific
03.2016 - 11.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
CUSTOMER SERVICE CASHIER
SHELL FOODYS GUAM
08.2017 - 02.2018
- Help customers instore and forecourt
- Authorize pump stations for customers, collect all customer payments
- Ensure store and forecourt are clear from hazardous material
- Practice DPHSS guidelines for properly handling food
- Maintain all food storage at proper temperature.
MILITARY MERCHANDISER / WAREHOUSE PERSONNEL
AMBROS INC
07.2014 - 03.2016
- Restock all assigned accounts, ensure all back stock are all rotated by current date
- All promotional items must be properly displayed with signage
- Help with delivering orders to customers, collect all payments from customers
- Verify all items on invoice is correct, ensure that there are no damaged items.
CUSTOMER SERVICE CASHIER
COST U LESS
04.2013 - 07.2014
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Complied with all health and safety regulations while performing job duties.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
BAKERY CLERK
Cost U Less
- Greeted customers, answered questions, and provided product knowledge.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Verified that all products were labeled with correct pricing information.
- Operated cash register to process customer orders accurately and efficiently.
- Received incoming shipments of ingredients and supplies for baking operations.
- Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
- Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Decorated cakes according to customer requests while maintaining quality control standards.
DELI CLERK
- Ensure all deli products have proper labels and prices
- Answer all customer inquiries about products
- Perform FIFO on all items, proper tags for close dated items
- Gain knowledge of new deli merchandise
- Stock all available cold cuts, cheese, yogurt & milk in an attractive display
- Receive deli shipment and store in proper areas
- Ensure all sale items are on display with proper tags
- Remove all outdated items and notify management of the disposed item.
Education
DIPLOMA -
SOUTHERN HIGH SCHOOL
07.2010
Skills
- Computer literate (6 Years)
- Customer Service (8 Years)
- Microsoft Office (4 Years)
- Team Management (3 Years)
- Supervisory Experience (3 Years)
- Merchandising (4 Years)
- Cash Handling (6 Years)
- Sales/Delivery (4 Years)
- Data Entry (6 Months)
- Retail Operations (4 Years)
Licenses Certificates
- GUAM DRIVERS LICENSE - CLASS AB
- FOOD SAFETY & PROCEDURE MANAGERS CERTIFICATE - ISSUED OCT.20, 2022
Military Service
04/2020, Present, GUAM ARMY NATIONAL GUARD, 11B INFANTRY, JTF COVID-19: DEPARTMENT OF PUBLIC HEALTH, DATA ENTRY CLERK
References
- SHEILA MARGESON, ADMINISTRATION CLERK, PUBLIC DEFENDERS' OFFICE, 671-486-4448
- JANNA REYES, TRANSFERSTATION CLERK, GUAHAN WASTE CONTROL DBA MR. RUBBISHMAN, 671-689-9802
- CRYSTALYNN AFLAGUE, WARRANTY CLERK, ATKINS KROLL, GUAM, 671-687-3628
- CONNIE CRUZ, BUSINESS OPERATIONS MANAGER, DOCOMO PACIFIC, 671-687-0924
Timeline
LOGISTICS CLERK
MR. RUBBISHMAN
04.2023 - Current
DATA ENTRY CLERK
DPHSS (JTF COVID-19)
01.2022 - 06.2022
CUSTOMER SERVICE SUPERVISOR
COST U LESS
12.2019 - 04.2023
CUSTOMER SERVICE CASHIER
SHELL FOODYS GUAM
08.2017 - 02.2018
PREPAID COORDINATOR
DOCOMO PACIFIC
03.2016 - 11.2019
ADMINISTRATIVE ASSISTANT
Docomo Pacific
03.2016 - 11.2019
MILITARY MERCHANDISER / WAREHOUSE PERSONNEL
AMBROS INC
07.2014 - 03.2016
CUSTOMER SERVICE CASHIER
COST U LESS
04.2013 - 07.2014
BAKERY CLERK
Cost U Less
DELI CLERK
DIPLOMA -
SOUTHERN HIGH SCHOOL
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