Melvon Chino San Lorenzo
Dededo,Guam
Summary
Mail Clerk with work experience handling letters and packages for busy organization. Demonstrated success in sorting, weighing and distributing mail. Upbeat and enthusiastic with talent for maintaining endurance throughout shifts.
Skilled Dispatcher offering 2 years' experience. Expert in sorting incoming and outgoing mail using automated processing equipment. Focused on maintaining high production goals when working in team-oriented environments.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Mail Clerk
Aviation Services Alliance
Dededo, Guam
09.2023 - Current
- Applied appropriate postage to outgoing mail using postage machine or mailing labels.
- Received, sorted and organized incoming letters and packages.
- Packaged items in boxes or envelopes and sealed.
- Weighed items using electronic scale to calculate shipping costs.
- Operated mail processing equipment and manually sorted mail.
- Reordered supplies when stock ran low to maintain necessary levels.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Placed letters in individual mail slots for internal staff pickup.
- Identified undeliverable mail and applied markups to return to sender.
- Delivered mail by dropping off to recipients within organization.
- Organized and monitored mail supplies and general office supplies for mailroom.
- Operated photocopier to print, collate and fold documents.
- Maintained records of all incoming and outgoing mail packages.
- Tracked parcels using online tracking systems provided by couriers or freight companies.
- Assisted with inventory control of postage supplies such as stamps, envelopes, labels.
Dispatcher
Aviation Services Alliance
Dededo, Guam
08.2021 - 08.2023
- Utilized various software systems to facilitate movement, planning and scheduling.
- Identified locations and needs of callers to accurately send assistance.
- Kept detailed and updated records of calls in physical and electronic databases.
- Tracked changes in computer system to keep records current and accurate.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Participated in team meetings discussing changes in procedures or processes.
- Maintained logs of all incoming calls and assigned tasks.
- Provided timely updates to customers regarding their requests.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Developed strategies for improving efficiency within the dispatch department.
- Relaying messages via phone and radio from United, other vendors and mainly from our company.
- multi tasking, uses computer for work, Microsoft word, Microsoft excel, computer proficient, logging times of services, monitoring flights, dispatching crews to whatever or wherever needs service.
Customer Service Agent
Aviation Services Alliance
Tamuning, Guam
08.2019 - 08.2021
- Serviced passengers via Wheelchair from the counters to the gates.
- Set up wheelchairs needed for the total number of wheelchair passengers per inbound flight.
- Greets passengers with a smile.
Education
High School Diploma -
Philippine Christian University
Philippines07-2014
Some College (No Degree) - BS Aircraft Maintenance Technology
Philippine Air Transport And Training Services
PhilippinesSkills
- Strong organization skills
- Retail Sales
- Distribution Services
- Automated mail processing proficiency
- Mail delivery
- Postal service product knowledge
- Shipping and receiving proficiency
- Problem-solving skills
- Office Administration
- Mail handling
- Document Scanning
- Customer Service
- Mail Sorting
- Labeling packages
- Mail distribution
- Shipping processes
- Service-oriented
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Mail Clerk
Aviation Services Alliance
09.2023 - Current
Dispatcher
Aviation Services Alliance
08.2021 - 08.2023
Customer Service Agent
Aviation Services Alliance
08.2019 - 08.2021
High School Diploma -
Philippine Christian University
Some College (No Degree) - BS Aircraft Maintenance Technology
Philippine Air Transport And Training Services
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