Mercylynn Timothy

Head Cashier

Payless Supermarkets

12.2023 - 01.2025

Supervised daily cash register operations to ensure accuracy and efficiency.
Trained and mentored new cashiers on operational procedures and customer service standards.
Managed cash handling processes, including balancing registers and preparing deposits.
Implemented improvements in checkout processes to enhance customer satisfaction and reduce wait times.
Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
Coordinated inventory management at the checkout area, ensuring product availability and organization.
Analyzed transaction data to identify discrepancies and prevent loss through effective controls.
Collaborated with management on staffing needs and scheduling for optimal coverage during peak hours.
Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Helped customers complete purchases, locate items, and join reward programs.
Educated employees on register use, merchandising, and customer service.
Assisted customers by answering questions and fulfilling requests.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Processed both cash and card purchases and returns.