Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael A Cachola

Tamuning

Summary

Criminal Justice graduate with extensive knowledge of state and federal laws, court procedures, and underlying social issues related to crime. Air Force reservist with over 15 years of experience specializing in QA inspections, WIT Fleet services, and Ramp operations. Current Lead Patrolman for the 36th Security Forces on Andersen Air Force Base Guam, skilled in security system monitoring and maintaining safety protocols. Proficient in utilizing surveillance technology, emergency procedures, threat assessment, and incident response to ensure a secure environment. Strong expertise in alarm systems, situational awareness, team collaboration, and adaptability to changing priorities. Known for reliability and delivering consistent results under pressure.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Alarm Monitor

36 Security Forces Squadron
03.2023 - Current
  • As an alarm monitoring professional, I have experience responding to and coordinating response to emergency calls, in accordance with established protocols and procedures.
  • I have experience in communication with police, fire, ambulance and paramedic services, and in relaying relevant information from first responders and dispatchers. I am also able to perform the following tasks:
  • I keep track of alarm activations for detailed analysis and follow-up investigation when necessary;
  • I utilize the IDS Vindicator command console; and I assist clients with resetting and bypassing VICADS and BOSCH CCTV systems remotely.
  • Troubleshot technical issues related to alarm equipment, resolving problems quickly while minimizing downtime.
  • Balanced workload effectively due to strong organizational skills, enabling consistent monitoring of multiple sites simultaneously.
  • Managed multiple alarm feeds simultaneously while maintaining focus and attention to detail, reducing instances of missed or misinterpreted signals.
  • Test Duress alarms with posts, armories, and facilities such as commissaries, bx and banks on a monthly and quarterly basis.
  • Email and create work orders to repair alarms, low batteries ans false alarms that exceed the false alarm ratio.

Police Officer/ Lead Patrolman

Andersen Air Force Base
10.2016 - Current
  • Provided years of public safety to Andersen Air Force Base, patrolled housing, conducted numerous wellness on individuals, provided security for Air Force one and other distinguished visitors.
  • Issued numerous citations to violators for speeding, stop signs, shoplifting, abandoned vehicles, expired registrations, invalid credentials and no drivers license.
  • Responded to numerous medical emergencies for serious and minor injuries all over the base.
  • Responded to numerous in flight emergencies and ensured flight line safety.
  • Conducted numerous training sessions with Airmen and civilians to include weapon proficiency, handcuffing and searching and knowledge of security forces.
  • Apprehended wanted individuals for warrants and individuals with controlled substances entering the base.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.

Air Transportation Craftsman

United States Air Force Reserve
03.2014 - Current
  • Calculate load weights for different aircraft compartments, using charts and computers.
  • Challenge suspicious people, requesting badges and asking what their business is in a particular areas.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Search carry-on or checked baggage by hand when it is suspected to contain prohibited items such as weapons.
  • Check passengers' tickets to ensure that they are valid, and to determine whether passengers have designations that require special handling, such as providing photo identification.
  • Perform pat-down or hand-held wand searches of passengers who have triggered machine alarms, who are unable to pass through metal detectors, or who have been randomly identified for such searches.
  • Ask passengers to remove shoes and divest themselves of metal objects prior to walking through metal detectors.
  • Patrol work areas to detect any suspicious items.
  • Inspect carry-on items, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation.
  • Quality Assurance Evaluator, conducts inspections on personnel to ensure job proficiency and readiness.
  • Current Rank E-7 Master Sergeant
  • Maintained accurate records of inspection findings, through LEAP (logistic evaluation assurance program) facilitating data-driven decision-making for process improvements.
  • Conducted training sessions for new Quality Assurance Inspectors, ensuring a consistent approach across the team.
  • Upheld safety regulations within the workplace by consistently following guidelines during inspections.

Senior Guest Advisor -Assistant Store Manager

GameStop
04.2009 - 01.2021
  • Maintained knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices so that I can answer every question either on the phone, or with customers on the sales floor.
  • Assisted customers on the floor to locate specific merchandise and answered any questions on the product.
  • Contacted other store locations such as Hawaii and California to determine merchandise availability and would then request for systems, games, accessories and guidance from other store managers.
  • Maintains strong relationships with customers to increase likelihood of repeated business by asking open ended questions and trying to get to know the customers, starting with their names and what systems they own at home.
  • Promptly resolved all customer requests, questions, and complaints by actively listening their problems and helping them find a solution for the situation
  • Instruct staff on how to handle difficult and complicated sales.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Create, maintain, and enter information into databases.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Estimate consumer demand and determine the types and amounts of goods to be sold. Keep records of purchases, sales, and requisitions.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Participated in store inventories twice a year for six years.
  • Refilled products consistently and frequently on shelves and racks.
  • Ordered stock and specific products on a daily basis for any customer request or issues.
  • Assistant Store Manager (2013)

Dispatcher

United States Marine Corps
05.2007 - 01.2009
  • Receive or prepare work orders.
  • Prepare daily work and run schedules.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  • Advised personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
  • Oversee all communications within specifically assigned territories.
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to requests, specifications, or needs, using radios or telephones. Routed dispatch calls from base to base, military police, and roadmasters throughout Okinawa.
  • Maintained and Updated all activity logs for review. Relayed all call information accurately and fully to appropriate responders and personnel.
  • Calmed angry and distressed callers in difficult or emergency Situations.
  • Maintains vehicles such as 7 tons, LVS and Hummers, ensuring they are topped off on fuel and ready to go at any moment's notice.
  • Over saw many convoy operations without any vehicle breakdowns or accidents. Maintained high levels of confidentiality and security of sensitive data.

Education

Bachelor of Science - Criminal Justice, Public Administration

University of Guam
Mangilao
05.2014

No Degree - UPTP 801

Federal Law Enforcement Training Center
Artesia New Mexico
12-2017

No Degree - Class 24-06

Veterans Affairs Law Enforcement Training Center
Little Rock Arkansas
10-2024

No Degree - Quality Assurance Evaluator

Quality Assurance School
Westover AFB Massachusetts
02-2020

Skills

  • Effective communication through active listening
  • Speaking
  • Effective decision-making
  • Law and Government
  • Customer and Personal Service
  • Time Management
  • Public Safety and Security
  • Transportation
  • Call prioritization
  • CCTV monitoring
  • Incident reporting
  • Document preparation

Certification

  • Tracker Training certified
  • Fingerprinting certified
  • Intoximeter Certified
  • Taser Certified
  • OC spray certified
  • Secret Clearance
  • FireArms License
  • Self Aid Buddy Care
  • Vehicle license for forklifts, 4k and 10k
  • Explosive Safety
  • Motor Vehicle Operator Course
  • Time keeper (ATAAPS)

Timeline

Alarm Monitor

36 Security Forces Squadron
03.2023 - Current

Police Officer/ Lead Patrolman

Andersen Air Force Base
10.2016 - Current

Air Transportation Craftsman

United States Air Force Reserve
03.2014 - Current

Senior Guest Advisor -Assistant Store Manager

GameStop
04.2009 - 01.2021

Dispatcher

United States Marine Corps
05.2007 - 01.2009

Bachelor of Science - Criminal Justice, Public Administration

University of Guam

No Degree - UPTP 801

Federal Law Enforcement Training Center

No Degree - Class 24-06

Veterans Affairs Law Enforcement Training Center

No Degree - Quality Assurance Evaluator

Quality Assurance School

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Michael A Cachola