Michael Basilio
171 B Bilembines Lane Mangilao,GU
Summary
Open-minded and goal-oriented individual seeking an entry-level position in a working environment to gain new experience and provide excellent customer service, prospering the establishment.
Overview
7
7
years of post-secondary education
12
12
years of professional experience
Work History
Retail Sale Associate
Macy's
Dededo, GU
02.2019 - 05.2021
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Receptionist/Assistant Studio Manager
Pyramind Inc
San Francisco, California
06.2018 - 10.2018
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Created policies and procedures for company and delivered company-wide training to employees.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Server
Shirley's
Hagatna, GU
12.2008 - 11.2017
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Education
Bachelor of Science - Audio Production
The Los Angeles Film School
Los Angeles 01.2021 - Current
Certificate - Music & Audio Production
Pyramind
San Francisco 01.2018 - 12.2021
High School Diploma -
John F. Kennedy High School
Tamuning 08.2006 - 06.2009
Skills
Retail Sales
Customer service
Cash Handling
Microsoft applications proficiency
Pro Tools expertise
Digital sound editing
Organization and Time management
Timeline
Bachelor of Science - Audio Production
The Los Angeles Film School
01.2021 - Current
Retail Sale Associate
Macy's
02.2019 - 05.2021
Receptionist/Assistant Studio Manager
Pyramind Inc
06.2018 - 10.2018
Certificate - Music & Audio Production
Pyramind
01.2018 - 12.2021
Server
Shirley's
12.2008 - 11.2017
High School Diploma -
John F. Kennedy High School
08.2006 - 06.2009