Michaela Ikenap
Dddedo,GU
Summary
Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Trustworthy and dedicated Job Title with years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Reliable cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in areas and flexible with changing business needs.
Reliable employee seeking position. Offering excellent communication and good judgment. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
18
18
years of professional experience
Work History
Cashier
Winner Enterprises
07.2016 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Mentored new team members on sales software system operation
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Tallied cash drawer at beginning and end of each work shift
- Greeted customers entering store and responded promptly to customer needs
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Checked personal identifications during alcohol and tobacco sales
- Restocked and organized merchandise in front lanes
- Processed customer refunds and exchanges according to established guidelines
- Welcomed customers and helped determine their needs
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Worked flexible schedule and extra shifts to meet business needs
- Stocked, tagged and displayed merchandise as required
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Reviewed new promotions and monitored price changes
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Created price tags and merchandise signs
- Collected and authorized payments of guests
Store Manager
Beon Mart
05.2014 - 06.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Performed statistical analyses to gather data for operational and forecast team needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Managed inventory control, cash control and store opening and closing procedures
- Evaluated suppliers to maintain cost controls and improve operations
- Introduced new methods, practices and systems to reduce turnaround time
- Protected store from loss or theft by setting and enforcing clear security policies
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
- Supervised guests at front counter, answering questions regarding products
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Prepared annual budgets with controls to prevent overages
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Coached sales associates on product knowledge by using wide variety of training tools
- Rotated stock to achieve optimum appeal and minimize shrinkage
Cashier
Mobil Oíl Guam Corporation
07.2005 - 11.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Tallied cash drawer at beginning and end of each work shift
- Greeted customers entering store and responded promptly to customer needs
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Checked personal identifications during alcohol and tobacco sales
- Restocked and organized merchandise in front lanes
- Processed customer refunds and exchanges according to established guidelines
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Collected and authorized payments of guests
- Addressed customer needs and made product recommendations to increase sales
- Worked closely with shift manager to solve problems and handle customer concerns
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Mentored new team members on sales software system operation
Airport Security Screener
Pacific Airport Services
11.1999 - 05.2004
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
- Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
- Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Performed operational maintenance and calibration of daily task and operation equipment.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Screened over 1500 passengers per day by verifying ID's and boarding passes.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
- Conducted carry-on and checked baggage searches to locate prohibited items such as weapons
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials
- Wrote reports of daily activities, property and equipment damage and unusual occurrences
- Checked over 1500 passenger tickets per day to verify validity of each ticket
- Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises
- Managed team of 15 trained security professionals engaged in anti-terrorism activities
- Managed team 20 trained security professionals engaged in anti-terrorism activities
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property
- Checked over 1500 passenger tickets per day to verify validity of each ticket
- Checked over 1500 passenger tickets per day to verify validity of each ticket
- Checked over 1500 passenger tickets per day to verify validity of each ticket
- Checked over 1500 passenger tickets per day to verify validity of each ticket
- Checked over 1500 passenger tickets per day to verify validity of each ticket
- Checked over 1800 passenger tickets per day to verify validity of each ticket
- Checked over 1500 passenger tickets per day to verify validity of each ticket
- Checked over 1800 passenger tickets per day to verify validity of each ticket
- Checked over 1800 passenger tickets per day to verify validity of each ticket
- Checked over 1800 passenger tickets per day to verify validity of each ticket
- Checked over 1500 passenger tickets per day to verify validity of each ticket
Education
Did Not Gratuate - Liberal Arts And General Studies
Northern Marianas College
Saipan NM08.1997
Diploma - General Studies
Marianas High School
Saipan07.1995
Skills
- Staff Training
- Credit and Cash Transactions
- Issue Resolution
- Cleaning and Sanitizing
- Liquor Law Compliance
- Cash Drawer Management
- Money Handling
- Guest Inquiries
- Refunds and Exchanges
- Stocking and Replenishing
- Identification Checks
- Product Knowledge
- Cash Register Systems
- Receipt and Refund Issuance
- Loyalty Program Promotion
- Customer Service Excellence
- Currency Counting
- Refund Handling
- POS Systems Operations
- Customer Relations
- Sweeping and Mopping
- Total Sales Reconciliation
- Process Transactions
- Payment Collection
- Coin and Currency Counting
- Customer Assistance
- POS Systems
- Customer assistance
- Cash register operation
- Liquor law compliance
- Stocking and replenishing
- Point-of-sale system operation
- Refunds and exchanges
- Cleaning and sanitizing
- Receipt and refund issuance
- Reports and documents
- Point of sale operation
- Guest inquiries
- Drawer management
- Purchase assistance
- Identification checks
- Cash register systems
- Currency counting
- Time Management Skills
- Cash Management
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Winner Enterprises
07.2016 - Current
Store Manager
Beon Mart
05.2014 - 06.2016
Cashier
Mobil Oíl Guam Corporation
07.2005 - 11.2010
Airport Security Screener
Pacific Airport Services
11.1999 - 05.2004
Did Not Gratuate - Liberal Arts And General Studies
Northern Marianas College
Diploma - General Studies
Marianas High School
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