Michelle Budomo
Dededo,GU
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to a Administrative Assistant role. Well-versed in Microsoft Office as well as Business Communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Animal Caretaker
Joint Region Marianas
Dededo, GU
09.2023 - Current
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Transports animals between locations safely and humanely using appropriate equipment.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
- Delivered excellent service to pet owners to drive repeat business.
Shift Lead
HafAloha
Tamuning, GU
09.2022 - 07.2023
- Maintained positive working relationship with fellow staff and management.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Conducted regular inventory checks to maintain accurate stock levels.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Supervisor
Arashi Guam
Dededo, GU
07.2020 - 09.2022
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Directed and supervised team of 15 employees in daily operations.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed marketing plans that helped increase sales revenue by 20%.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Established and enforced clear goals to keep employees working collaboratively.
Education
Associate of Science - Office Technology
Guam Community College
Mangilao05-2024
High School Diploma -
Simon Sanchez High School
Yigo06-2019
Skills
- Filing
- Data Entry
- Customer Service
- Advanced Microsoft Office
- Records Maintenance
- Document Typing and Formatting
- Materials Organization
- Problem-Solving
- Team Collaboration
Certification
- CyberSecurity Certificate
- ServSafe National Certificate
Languages
English
First Language
References
- Janay Flores, Arashi Guam Manager (671)633-4443
- ToniRose Concepcion, GCC Instructor (671)623-2476
- Leonard Kaae, HafAloha Owner (671)727-4867
Timeline
Animal Caretaker
Joint Region Marianas
09.2023 - Current
Shift Lead
HafAloha
09.2022 - 07.2023
Supervisor
Arashi Guam
07.2020 - 09.2022
Associate of Science - Office Technology
Guam Community College
High School Diploma -
Simon Sanchez High School
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