Michelle Sta Maria

• Analyzed sales data to identify trends and adjust strategies accordingly.
• Created detailed reports documenting sales figures, labor costs, budget allocations. for review by management.
• Achieved cost-savings by developing functional solutions to problems.
• Operated equipment and machinery according to safety guidelines.
• Conducted testing of software and systems to ensure quality and reliability.
• Ensured accurate inventory management by monitoring stock levels and ordering necessary supplies.
• Analyzed customer feedback surveys to identify areas needing improvement in order to enhance customer experience.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
• Implemented systems for tracking guest reservations as well as organizing seating plans during peak hours.
• Provided guidance and coaching to staff members in order to develop their skillsets.

• Created customer service model used at multiple locations, resulting in increase in customer service ratings.
• Developed strategies to improve customer service processes.
• Developed customer service standards and trained personnel in customer service procedures.

• wedding plated

• Created customer service model used at multiple locations, resulting in increase in customer service
• Caffe server
• Bartending
• Banquet service