Miguel Osorio
Bachiller Industrial / Perito En Mecanica Automotriz
Guatemala
Summary
A dynamic professional with a proven track record at Conduent Call Center, excelling in customer service, coaching, customer support, email communication (outlook) and training roles+ and effective communication, I thrive in team settings, demonstrating adaptability and a commitment to excellence. My experience ensures high-quality in customer service, delivery process, track shipments, shipping process, entry data, enhancing customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Counduent De Gatemala S.A.
Bpo,call Center
11.2019 - Current
- I have high experience in UPS delivery, shipping, track packages, international service, data entry, pick up, return and customs process.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Equipos Commerciales S.A. Excel Automotriz
Quality Control Department
08.2016 - 09.2019
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Accesorios Ilimitados S.A.
Accessorios Carryboy
11.2014 - 08.2016
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Picesmart Guatemala S.A.
Seller and Customer Service Represenative
10.2013 - 08.2014
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
High School Diploma -
Instituto Técnico Vocacional Dr. Imrich Fischmann
7th. Ave 5-80 Zone 13 05.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Time management
Flexible and adaptable
Data entry
Multitasking Abilities
Dependable and responsible
Verbal communication
Excellent communication
Timeline
Counduent De Gatemala S.A.
Bpo,call Center
11.2019 - Current
Equipos Commerciales S.A. Excel Automotriz
Quality Control Department
08.2016 - 09.2019
Accesorios Ilimitados S.A.
Accessorios Carryboy
11.2014 - 08.2016
Picesmart Guatemala S.A.
Seller and Customer Service Represenative
10.2013 - 08.2014
High School Diploma -
Instituto Técnico Vocacional Dr. Imrich Fischmann
05.2001 -
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