Mika Crisfield

- Company include

- Micronesian Air Cargo Services LLC (Guam & CNMI)

- Szabo Aerospace LLC (Guam & CNMI)

• Streamlined payroll processes by implementing efficient software solutions and automating manual tasks.
• Managed complex payrolls for multiple employees, ensuring accurate and timely payments.
• Ensured compliance with federal, state, and local regulations by staying current on tax laws and updating systems accordingly.
• Reduced errors in payroll processing through meticulous attention to detail and regular audits.
• Developed comprehensive training materials to educate new hires on payroll procedures and software tools.
• Resolved employee payroll concerns promptly, maintaining trust in the organization''s ability to manage compensation accurately.
• Managed year-end payroll tasks such as W-2 distribution and annual tax filings, ensuring timely completion without penalties or fines.
• Administered various compensation programs like bonuses, commissions, overtime pay-ensuring accurate calculations based on performance metrics.
• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Streamlined recruitment processes, expediting the hiring of qualified candidates.
• Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.

• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Streamlined check-in process for improved efficiency and reduced wait times.
• Cultivated positive relationships with guests, resulting in repeat business and increased brand loyalty.
• Trained new team members on guest relations procedures, contributing to a consistent service standard across the team.
• Identified opportunities for improvement in guest services through regular feedback analysis and implemented necessary changes.
• Resolved escalated customer complaints, maintaining the company''s reputation for excellent service.
• Met customer call guidelines for service levels, handle time and productivity.
• Enhanced cash handling accuracy by implementing stringent auditing procedures and staff training initiatives.
• Maintained a secure cash environment with diligent monitoring, surveillance, and adherence to internal controls.