Mikaela Elmer Agtay
Mangilao,GU
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Sagan Amot Pharmacy
Agat, Guam
08.2020 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
Movie Theater Attendant
Regal Cinema
Tamuning, Guam
06.2017 - 11.2017
- Greeted customers and provided them with information about movie showtimes.
- Assisted customers in selecting films, snacks, and merchandise.
- Operated cash registers to process customer transactions.
- Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
- Maintained inventory of concession items such as popcorn, candy, and beverages.
- Handled customer complaints in a professional manner and referred difficult issues to the manager.
- Checked identification of patrons purchasing restricted-age tickets or items.
- Kept accurate records of ticket sales and concession stand purchases using POS systems.
- Provided excellent customer service by answering questions about movies and services offered by the theater.
- Monitored guests during movie screenings to ensure that everyone was following theater policies.
- Verified age requirements for R-rated movies before allowing admittance into theaters.
- Conducted regular inspections of all equipment to ensure it was functioning properly.
- Restocked concession stands with food, drinks, napkins, utensils., throughout each shift.
- Performed daily maintenance tasks such as checking fire extinguishers, cleaning glass doors and windows.
- Collected and took out garbage from concession stand and bathroom bins.
- Provided information regarding show times, new releases and upcoming movies and trailers.
- Swept food, debris and trash off of lobby and movie room floors.
- Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
- Managed cash and credit transactions and balanced registers after shifts.
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
- Maintained positive working relationship with fellow staff and management.
- Greeted and assisted customers to foster positive experiences.
- Complied with health and sanitation practices and procedures.
Pharmacy Clerk
ExpressMed
Dededo, Guam
05.2013 - 06.2016
- Assisted customers with selecting and purchasing medications.
- Organized and labeled medication containers for easy identification.
- Checked expiration dates on prescription drugs to ensure potency.
- Entered patient data into computer system to maintain accurate records.
- Processed payments from customers using cash registers or other electronic systems.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Prepared reports summarizing daily transactions.
- Tracked sales figures for each product category sold at the pharmacy.
- Restocked shelves and prepared expired drugs for return.
- Supported pharmacist in preparing daily prescriptions.
- Answered customer questions about prescribed and OTC medications.
- Handled over [Number] customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
- Communicated with insurance companies for billing purposes.
- Greeted customers to determine wants or needs.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Scanned items and checked pricing on cash register for accuracy.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Education
Bachelor of Science - Pharmacy
University of Santo Tomas
Manila, Philippines 05-2020
Some College (No Degree) - General Subjects
Univeristy of Guam
Guam Skills
- Regulatory Compliance
- Insurance Billing
- Prescription Filling
- Medication Dispensing
- Order Verification
- Supply Restocking
- Insurance Verification
- Drug Inventory Management
- Drug Inventory Control
- FDA Compliance
- Pharmaceutical Calculations
- Team Collaboration
- Interpreting Orders
- Verifying Orders
- Supporting Pharmacy Operations
- Labeling Prescriptions
- Processing Payments
- New Hire Onboarding
- Operations Support
- Ordering and Stocking Medications
- Proper Labeling Procedures
- HIPAA
- Problem-Solving Skills
- Quality Assurance and Control
- Stocking Shelves
- OTC Recommendations
- FDA Drug Safety Guidelines
- Pharmacy Operations
- Resolving Customer Issues
- Healthcare Regulations
Languages
English
First Language
Tagalog
Advanced (C1)
C1
Certification
- Guam Board Pharmacy Technician License
Affiliations
- Bouldering (indoor rock climbing)
- Aerial arts
- Power lifting
- Body building
- Painting for fun
- Avid anime fan
References
References available upon request.
Timeline
Pharmacy Technician
Sagan Amot Pharmacy
08.2020 - Current
Movie Theater Attendant
Regal Cinema
06.2017 - 11.2017
Pharmacy Clerk
ExpressMed
05.2013 - 06.2016
Bachelor of Science - Pharmacy
University of Santo Tomas
Some College (No Degree) - General Subjects
Univeristy of Guam
- Guam Board Pharmacy Technician License
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