Mikaela Elmer Agtay
Mangilao Village
Summary
Dynamic Pharmacy Technician Supervisor at Sagan Amot Pharmacy with expertise in insurance billing and team collaboration. Proven track record in optimizing workflows and enhancing patient care through effective communication and problem-solving. Skilled in maintaining HIPAA compliance while managing pharmacy operations and training new staff to ensure high-quality service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Supervisor
Sagan Amot Pharmacy
08.2020 - Current
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collaborated with store manager to maintain daily operations.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Movie Theater Attendant
Regal Cinemas Guam Megaplex 14
06.2017 - 11.2017
- Provided assistance to guests with special needs and helped with seat accommodations.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Provided exceptional customer service to promote positive movie-going experience.
- Worked with other staff members for smooth theater operations.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
- Performed routine inspections of theater to identify safety hazards.
- Secured theater at end of each shift to prevent theft of theater items.
- Sold admission, processed payments, and issued tickets.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Reviewed tickets for authenticity and applicability to particular event.
Pharmacy Clerk
ExpressMed Pharmacy
05.2013 - 06.2016
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Generated labels for prescriptions and maintained accurate records.
Education
No Degree - Pre-pharmacy
Univeristy of Guam
MangilaoBachelor of Science - Pharmacy
University of Santo Tomas
Manila05-2020
Skills
- Order verification
- Workflow optimization
- Drug utilization review
- Medication dispensing
- Insurance billing
- Pharmaceutical calculations
- Medication storage
- Manual and automated medication dispensing
- HIPAA
- Pharmacy and customer records management
- Proper labeling procedures
- Drug storage
- Problem-solving skills
- New hire onboarding
- Insurance verification
- Pharmacy operations management
- FDA and HIPAA compliance
- Regulatory compliance
- Team collaboration
- Point of sale systems proficiency
- Inventory control
- Drug inventory control
- FDA compliance
- Patient confidentiality
- Proper labeling
- Staff development
- Pharmacy operations
- Quality assurance and control
- Troubleshooting malfunctioning equipment
- Updating medication histories
Certification
- Licensed Pharmacy Technician - 2021 to present
- Certified Pharmacy Technician, [Sagan Amot Pharmacy] - 2021 to present
Bouldering
Bouldering is and enjoyable and physical way of solving problems presented to you. In which you have to move your body around to be able to reach the top of the problem. once you have solved the problem it will give you a sense of accomplishment. This may also challenge you because it can also test your mental toughness to push through and keep going even if you keep falling.
Languages
English
Native language
Filipino (tagalog)
Proficient
C2
Timeline
Pharmacy Technician Supervisor
Sagan Amot Pharmacy
08.2020 - Current
Movie Theater Attendant
Regal Cinemas Guam Megaplex 14
06.2017 - 11.2017
Pharmacy Clerk
ExpressMed Pharmacy
05.2013 - 06.2016
No Degree - Pre-pharmacy
Univeristy of Guam
Bachelor of Science - Pharmacy
University of Santo Tomas
Similar Profiles
Mikaela Elmer AgtayMikaela Elmer Agtay
Pharmacy Technician at Sagan Amot PharmacyPharmacy Technician at Sagan Amot Pharmacy
JULIA GIRONJULIA GIRON
Recruitment Assistant at Sagan RecruitmentRecruitment Assistant at Sagan Recruitment
Connor StewartConnor Stewart
Heavy Machinery Operator at Ray Sagan and SonsHeavy Machinery Operator at Ray Sagan and Sons