Mitchel Castro
Dededo
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
11
11
years of professional experience
Work History
Security Guard
Protection Concepts Unlimited (PCU)
10.2020 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Regulated vehicle and pedestrian traffic onto building grounds.
Sandwich Artist
Subway
01.2016 - 04.2019
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Restocked and rotated stock in display case to mitigate stock loss.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Cashier
Froots
03.2014 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
Theater Usher
Tango Theatres
06.2012 - 08.2013
- Directed ticket holders to seats and facility locations.
- Maintained clean and organized venue to create pleasant experience for guests.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Worked with other staff members to facilitate smooth flow of operations.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Maintained professional demeanor to represent venue and create positive impression.
- Reviewed tickets for authenticity and applicability to particular event.
- Provided information about current and future events at facility.
Education
High School Diploma -
George Washington High School
Mangilao07.2014
Skills
- De-Escalation Techniques
- Passenger Screening
- Superb Surveillance Skills
- Facility and Grounds Patrol
- Interior and Exterior Patrol
- Criminal Law Understanding
- Cooperative Attitude
- Call and Complaint Investigation
- Interpreting Procedures and Instructions
- Corrective Actions
- Detailed Activity Logs
- Attentive and Observant
- Property Patrol
- Assertiveness
- Customer Satisfaction
- Perimeter Patrol
- Wireless Technology
- Security Operations Experience
- Standards of Excellence
- Tampering Detection
- Verbal and Written Communication
- Traffic Direction
- CPR Certified
- Smoke Alarms
Timeline
Security Guard
Protection Concepts Unlimited (PCU)
10.2020 - 07.2023
Sandwich Artist
Subway
01.2016 - 04.2019
Cashier
Froots
03.2014 - 09.2015
Theater Usher
Tango Theatres
06.2012 - 08.2013
High School Diploma -
George Washington High School
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