Melissa Lambert Pillias
Extension Associate
Yigo
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Education
Master of Public Administration - Public Administration
University of Guam
Guam05.2023
Bachelor of Arts - Business Administration
University of Guam
GuamHigh School Diploma -
Simon Sanchez High School
YigoSkills
- Data Acquisition
- Team Support
- Data Entry
- Procurement Procedures
- Vendor Relationship Management
- Reporting Requirements
- Logistics Oversight
- Affordability Assessment
- HR Support
- Functionality Support
- Audit Support
- Maintaining Customer Database
- Problem Resolution
Timeline
Extension Associate
College of Natural Applied Sciences, University of Guam
2021.11 - Current
Consumer Sales Support
Docomo Pacific
2019.08 - 2022.08
Consumer Sales Representative
Docomo Pacific
2019.08 - 2019.12
Teacher
Guahan Academy Charter School
2017.08 - 2019.08
HR Clerk
Guam Regional Medical City
2016.06 - 2017.05
Extension Associate II
University of Guam
2015.08 - 2016.08
Tutor & Mentor
University of Guam, AmeriCorps
2013.01 - 2014.01
Master of Public Administration - Public Administration
University of Guam
Bachelor of Arts - Business Administration
University of Guam
High School Diploma -
Simon Sanchez High School
Work History
Extension Associate
College of Natural Applied Sciences, University of Guam
2021.11 - Current
- Prepares purchase orders and sends copies to suppliers and to departments originating such requests.
- Compares suppliers’ bills with bids and purchase orders to verify accuracy.
- Prepares, maintains, and reviews purchasing files, reports, and price lists.
- Compares prices, specifications, and delivery dates to determine the best bid among potential suppliers.
- Review requisition orders to verify accuracy, terminology, and specifications.
- Maintains knowledge of organizational and governmental rules affecting purchases and provides information about these rules to organization staff members and to vendors.
- Tracks the status of requisitions, contracts, and orders.
- Responds to customer and supplier inquiries about order status, changes, or cancellations. Prepares invitation-of-bid and mail forms to supplier firms or distributes forms for public posting.
- Monitors in-house inventory movement and completes inventory transfer forms for bookkeeping purposes.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
Consumer Sales Support
Docomo Pacific
2019.08 - 2022.08
- Review, fulfill, and validate all aspects of CSR transactions that require changes on customer accounts to include, but not limited to:.
- Account creation, activations, suspensions, provisioning, SIM replacements, adjustments, service modifications.
- Research and resolve all aspects of account inquiries to include, but not limited to:.
- Validating charges, drafting invoices, account reconciliation.
- Communicate clearly with customers for account corrections/updates/fulfillment.
- Validate and fulfill, research if needed, all refund requests for internal and external customers.
- Generate, export, edit, and analyze reports from database to ensure revenue assurance.
- Escalate repeated CSR errors and provide details to their Managers/Supervisors so they can correct and coach associates.
- Assist CSRs and customers with questions or concerns they may have regarding our products and services or any technical questions they may have.
- Review, fulfill and validate all aspects of Employee requests that require changes to their internal accounts.
- EMPHASIS ON HR: Act as HR support for employee onboarding and off-boarding.
- EMPHASIS ON HR: Contributed and provided training resources and tools to all new employees through presentations in class setting.
- EMPHASIS ON HR: Assisted HR in onboarding and off-boarding.
- EMPHASIS ON HR: Once HR notified us of the departure of an employee, CSS handles the clearance side, ensuring all employee uniforms, badges, employee services, company equipment and new service agreements were transferred, canceled, or properly returned.
- EMPHASIS ON HR: New employee onboarding, tasked with providing all employee supplies and equipment such as uniforms, laptops, and setting up employee accounts and services.
Consumer Sales Representative
Docomo Pacific
2019.08 - 2019.12
- Assist customers with account inquiries, wants, and needs in regard to products and promotions.
- Maintain a positive attitude towards team members and customers.
- Process transactions using computerized POS such as new activation, replacement, etc.
- Processing payments, refunds, and exchanges.
- Actively engage customers in conversation and actively assist in understanding, demonstration, description, and selection of products/services.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Reconcile daily work and prepare deposits and end-of-day reports for management.
- Actively maintain store appearance including keeping products neatly organized and attractively displayed, dusting and cleaning shelves regularly, and arranging products to maintain highest level of visual presentation.
Teacher
Guahan Academy Charter School
2017.08 - 2019.08
- Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning.
- Develops schemes of work, lesson plans and tests that are in accordance with established.
- Procedures.
- Instruct and monitor students in the use of learning materials and equipment.
- Manage student behavior in the classroom by establishing and enforcing rules and procedures.
- Maintain discipline in accordance with the rules and disciplinary systems of the school.
- Provide appropriate feedback on work.
- Encourage and monitor the progress of individual students and use information to adjust teaching.
- Strategies.
- Maintain accurate and complete records of students' progress and development.
- Communicate necessary information regularly to students, colleagues and parents regarding student.
- Progress and student needs.
- Establish and communicate clear objectives for all learning activities.
- Prepare classroom for class activities.
- Provide a variety of learning materials and resources for use in educational activities.
- Observe and evaluate student's performance and development.
- Assign and grade class work, homework, tests and assignments.
HR Clerk
Guam Regional Medical City
2016.06 - 2017.05
- Created job descriptions on boards for vacant jobs.
- Helped employees register for benefits programs using online portals.
- Developed and maintained HR policies and procedures.
- Conducted exit interviews with terminated employees.
- Compiled employee records from individual departments to maintain central files.
- Participated in recruitment and selection process for new hires.
- Developed and coordinated employee training programs to improve productivity and performance.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Set up orientations and initial training for new employees.
- Aided staff with employee performance review paperwork and documentation.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
Extension Associate II
University of Guam
2015.08 - 2016.08
- Assist staff during orientation and engagement programs by attending workshops, sharing your experiences, and guiding commencing students around campus.
- Provide commencing students with accurate information about services and facilities available throughout the university.
- Assist commencing students through social, academic, and personal changes by providing small group and individual support and making referrals to support and academic staff as appropriate.
- Maintain and enhance skills for the position by participating in training, peer review, supervision, and evaluation exercises.
- Interact, work with, encourage and aid other mentors as required.
- Perform other related duties as requested by the Mentoring Program Coordinators i.e., identify any issues in relation to Kubre mentoring and provide feedback to the Kubre Staff for improvement.
Tutor & Mentor
University of Guam, AmeriCorps
2013.01 - 2014.01
- Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
- Provide crisis intervention to students when difficult situations occur at schools.
- Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
- Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.
- Conduct follow-up interviews with counselees to determine if their needs have been met.
- Tutor and assist children individually or in small groups to help those master assignments and to reinforce learning concepts presented by teachers.
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
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