Moira May A Quenga

Assure that all our customer and temp staffs are all dealt with accordingly and assure that they are satisfied with our service provided. I also assure that all temp staffs and pre employed customers are dealt with with proper procedures needed accordingly, I also make that proper amount of drug testing urine specimen is collected at the proper required amount needed and that temperature are correct for proper reading results. I also assist with hiring temp staff for each of our subcontractor companies and assure that all employee applicants are submitted in with the proper documents required, I also Drug testing data entry for each customer’s results I also answer phones that all customers are properly dealt with accordingly in a proper satisfying mannerly way and that they are happy with our services provided to them, I also do filing for each of our subcontractors.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.And assure all my workers safety.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

To encourage all my workers that despite their disabilities and their daily mental and physical challenges they deal with their daily lives that they are cable of doing any job that they desire and love and that despite all their challenges they can still do what ever any other normal person can due and at the end of all our completed task , and I thank them for all their job well done.

• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Coordinated resources effectively to meet project deadlines and achieve desired results.

• Improved guest satisfaction by maintaining a well-organized and efficient housekeeping office.
• Streamlined communication between departments for optimal service delivery to guests.
• Ensured high standards of cleanliness with thorough inspections and consistent staff training.
• Coordinated maintenance requests, resulting in prompt issue resolution for guest satisfaction.
• Maintained accurate record-keeping, ensuring proper billing and inventory management.
• Developed effective systems for tracking guest preferences, enhancing personalized service experiences.
• Resolved guest concerns promptly, demonstrating excellent customer service skills and problem-solving abilities.
• Collaborated with other department heads to coordinate special events or large group accommodations smoothly.
• Implemented eco-friendly cleaning practices, reducing environmental impact while maintaining high standards of cleanliness.
• Conducted regular safety audits, maintaining a safe working environment for staff and guests alike.
• Organized supply orders efficiently, minimizing costs through bulk purchasing and supplier negotiation as needed.
• Created detailed reports on housekeeping operations to share with upper management for strategic decision-making purposes.
• Oversaw lost-and-found procedures to reunite guests with their possessions quickly and professionally when possible.
• Updated standard operating procedures as necessary to ensure consistent quality across all aspects of the department''s responsibilities.
• Facilitated smooth transitions during shift changes by preparing thorough handover notes regarding any ongoing tasks or concerns.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Communicated repair needs to maintenance staff.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Placed orders for housekeeping supplies and guest toiletries.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Worked with front desk to respond promptly to all guest requests.
• Managed laundry sorting, washing, drying, and ironing.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Adhered to safety protocols by enforcing proper equipment usage.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Addressed customer feedback and complaints to maximize satisfaction.
• Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Developed and maintained comprehensive inventory system to track equipment and supplies.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.

I have assisted my grandmother in law with her daily needs of bathing , feeding assure that she takes all her medication and shots are given on a timely basis . Assure that she watch closely due to her Alzheimer's and dementia and diabetic disease

I also assure that every morning I collect her blood sample so I can give her the proper amount of insulin shot.