MonicaAnne Sablan
Sinajana,GU
Summary
Results-oriented Route Manager experienced in meeting customer needs and overseeing driver operations. Expanded territory through effective lead generation and conversion strategies while managing daily operations with strong organizational skills. Committed to delivering exceptional customer service and driving business growth.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Route Manager
Dial Rent To Own
Maniglao, Gu
01.2024 - 10.2026
- Managed daily route scheduling and logistics for efficient delivery operations.
- Managed daily route operations to meet delivery schedules and enhance customer satisfaction.
- Coordinated with team members to optimize delivery schedules and routes.
- Communicated with customers to address inquiries and resolve issues promptly.
- Implemented process improvements to enhance delivery accuracy and service quality.
- Organized delivery routes according to customer needs and preferences.
- Monitored inventory levels in order to anticipate customer needs and adjust routes accordingly.
- Developed strategies for increasing customer satisfaction, loyalty, and profitability.
- Maintained accurate records of deliveries, invoices, payments, and returns.
- Oversaw vehicle maintenance and compliance with safety regulations.
- Monitored driver and laborer time and attendance to control costs and maintain safety standards.
- Analyzed data from past routes in order to optimize future routes for increased efficiency.
- Identified opportunities to reduce cost and improve productivity.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Developed and maintained positive relationships with customers, vendors, and other stakeholders.
- Collaborated with other departments such as accounting and operations to ensure smooth flow of processes across the organization.
- Executed collection efforts to recover overdue payments from clients.
- Performed collections activities to secure outstanding payments and improve cash flow.
- Generated reports on route sales activity and other metrics as needed.
- Consistently met company and department objectives within budget and time constraints.
- Checked inventory levels and arranged for restocking.
- Resolved conflicts between customers and delivery personnel in a professional manner.
- Assisted in developing marketing strategies aimed at increasing sales volume along certain routes.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Executed collection efforts to recover overdue payments from clients.
Cargo office/warehouse agent
POI AVIATIONS
Tiyan, Gu
05.2026 - 09.2026
- Build cargo for outbound flights
- Sorted packages by size and destination to ensure efficient processing.
- Constructed cargo loads for outbound flights to maximize space and ensure safety.
- Operated warehouse equipment to facilitate efficient product movement.
- Assisted in loading and unloading shipments to ensure timely distribution.
- Organized warehouse storage areas by stacking boxes, crates, pallets, or other materials neatly on shelves or racks.
- Coordinated logistics with transportation companies for efficient movement of goods. for timely pick up, delivery of goods from vendors, customers.
- Prepared orders for shipment including packing and wrapping items securely.
- Inspected shipments for accuracy, damage, and completeness prior to delivery.
- Maintained cleanliness of the warehouse facility by sweeping and mopping floors regularly.
- Maintained cleanliness of work areas to support a safe environment.
- Followed safety protocols to minimize accidents and ensure team well-being.
- Handled customer complaints effectively to uphold service quality. related to warehousing issues promptly and professionally.
- Resolved customer complaints regarding warehousing issues to maintain high service standards.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Moved large and bulky items using pallet jacks and forklifts for safe handling. manually or with pallet jacks or forklifts.
- Compared and verified outgoing shipments to ensure all items were accounted for. Identified information of outgoing shipments.
Cashier
Tendan Inda
PagoBay, Guam
06.2019 - 12.2025
- Processed customer transactions accurately and efficiently at Tendan Inda.
- Managed cash register, ensuring accurate cash and credit handling to maintain transaction integrity.
- Prepared and cooked meals according to recipes and kitchen standards.
- Handled customer complaints professionally, ensuring a positive shopping experience at Tendan Inda.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new cashiers on operational procedures and customer service standards to enhance team effectiveness.
- Resolved customer complaints professionally, contributing to a positive shopping experience at Tendan Inda.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Managed additional responsibilities to ensure efficient workflow and customer satisfaction.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Guided customers in product selection to meet their needs and preferences. specific products, answered questions, and offered product advice.
- Replenished shelves with products to maintain inventory levels and enhance customer shopping experience. with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Arranged promotional displays to attract customer attention and boost sales. or arrange merchandise on counters or tables to promote sales.
- Counted money in cash drawers to verify accuracy before starting shifts. in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
Delivery Driver/Expeditor
UPS
Tamuning, Gu
07.2023 - 10.2025
- Operated delivery vehicles to transport packages safely and efficiently.
- Managed time efficiently when making multiple stops along designated routes.
- Followed specified routes to ensure timely delivery of packages.
- Delivered packages while ensuring high levels of customer satisfaction during pickups.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Maintained accurate delivery logs and communicated vehicle conditions to ensure safety and compliance.
- Drove trucks to and from job sites to deliver supplies.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Facilitated customs clearance for shipments to ensure compliance.
- Generated detailed manifest to track cargo for efficient transportation.
- Followed safety protocols to ensure secure package handling.
- Documented delivery information accurately for tracking purposes.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Cashier
Guam Fisherman's Co-op
Hagatna, Guam
03.2010 - 01.2015
- Managed cash register, ensuring proper handling of cash and credit payments.
- Operated cash register, processing cash, check, credit card, gift card, and automatic debit payments accurately and efficiently.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer transactions accurately and efficiently
- Collected payments and provided change, enhancing customer satisfaction through accurate transactions.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Managed cash register operations, ensuring accurate and timely payment processing. efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers with product inquiries, providing exceptional service and support.
- Welcomed customers upon entry to create a friendly shopping atmosphere. and answered any questions they had about the store's products and services.
- Supported workflow by taking on extra tasks for team success.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Performed additional responsibilities to enhance team efficiency. based on management instructions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
Evangelical Christian Academy
Chalan Pago, GUCertification
- Chauffeur license with medical clearance
Timeline
Cargo office/warehouse agent
POI AVIATIONS
05.2026 - 09.2026
Route Manager
Dial Rent To Own
01.2024 - 10.2026
Delivery Driver/Expeditor
UPS
07.2023 - 10.2025
Cashier
Tendan Inda
06.2019 - 12.2025
Cashier
Guam Fisherman's Co-op
03.2010 - 01.2015
Evangelical Christian Academy