NadiaRenae Fejeran
Mangilao
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Navy Exchange. Expert in customer service and problem-solving, I significantly contributed to sales promotions and inventory management. My outgoing personality and proficiency in cash handling have consistently elevated the shopping experience, aligning with key employer-desired skills. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
13
13
years of professional experience
Work History
Sales Associate
Navy Exchange
Guam
05.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate
Navy Exchange
Santa Rita Guam
10.2016 - 04.2017
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearances.
Food Handler/Cashier
Wendy's
Hagatna Guam
01.2012 - 01.2015
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Utilized proper food handling techniques to minimize cross-contamination risks and the potential for foodborne illnesses.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Education
Southern High
Santa Rita Guam05.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Cash Register Operation
- Store Opening and Closing
- Product Sales
- Merchandising knowledge
- Professional Demeanor
- Retail Store Operations
- Payment Processing
- Policy and Procedure Adherence
- Merchandise Display
- Product Recommendations
- Order Processing
- Display Setup
- Point of sale operation
- Product Promotions
- Shipment Processing
- Friendly and Helpful
- Honest and Dependable
- Customer Assistance
- Positive Customer Engagement
- Goal-Driven
- Inventory and Stocking
- Flexible Hours
- Product Knowledge
- Safety and Cleanliness Standards
- Sales and Promotions
- Basic Mathematics
Timeline
Sales Associate
Navy Exchange
05.2019 - Current
Sales Associate
Navy Exchange
10.2016 - 04.2017
Food Handler/Cashier
Wendy's
01.2012 - 01.2015
Southern High