Nathaniel Inosanta
Tamuning,Guam
Summary
- Ambitious, career-focused job seeker, anxious to obtain an entry-level Cybersecurity position to help launch career while achieving company goals.
- Reputable Technician with 8 years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Lead Technician
Affinity Solutions
Tamuning, Guam
04.2015 - Current
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Entered and distributed work orders to other technicians.
- Contacted customers prior to date of scheduled installation to verify appointment.
- Validated adherence to best practices, quality standards and customer specifications.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Documented repair processes and helped streamline procedures for future technical support actions.
Server
IHOP
Tumon, Guam
09.2017 - 05.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Barista
Westin Resort Guam
Tumon, GU
09.2015 - 09.2017
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Received and accurately processed customer payments.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Utah05.2023
Associate of Science - Computer Networking
Guam Community College
Mangilao05.2018
Skills
- System Maintenance
- Testing and Repair
- System Testing
- Product Testing
- Protecting Networks
- Software Licenses and Patches
- Data Security
- Risk Assessment
- Risk Mitigation
- Critical Thinking Skills
Certification
- Cybersecurity Analyst (CySA), Comptia - 2024
- Security +, Comptia - 2024
- Network +, Comptia - 2024
- A +, Comptia - 2026
- ITIL 4 Foundation, Axelos - 2026
Quote
I'll do whatever it takes to win games, whether It's sitting on a bench waving a towel, handing a cup of water to a teammate, or hitting the game-winning shot.
Kobe Bryant
Timeline
Server
IHOP
09.2017 - 05.2020
Barista
Westin Resort Guam
09.2015 - 09.2017
Lead Technician
Affinity Solutions
04.2015 - Current
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Science - Computer Networking
Guam Community College
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