Nelson Vallecillo

As Manager in an exciting new Cruise Line with a fast pace environment of two days cruises with a range of 900 to 1400 guest per day. Successfully managed all aspects of the beverage department, including inventory control, staff training of a group consisted of up to 55 members, and customer service. Implemented innovative strategies to increase sales and improve overall guest satisfaction. Helped with the implementation of Beverage Menus to enhance beverage offerings and meet customer demand. Achieved measurable results in revenue growth and operational efficiency during tenure from May 2022 to December 2023.

As Head Bartender at BPCL running from Florida to Bahamas I demonstrated strong leadership skills and expertise in managing a team of Bartenders and Bar servers. excelleing in providing exceptional customer service and maintaining high level of cleanliness and organization behind the bar. During my tenure from July 21, 2015 to May 12, 2022, As well I was part of the team that re opened the company after the Pandemic in June 2021 with great dedication and attention to detail.

Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Bartender at CCL, running from West Palm Beach Fl. to the Bahamas Islands from March 2009 to May 2015. Successfully maintained a high level of customer satisfaction by providing friendly and efficient service. Demonstrated strong communication and multi-tasking skills in a fast-paced environment.

Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.