Nestor Esquivel

Results oriented professional with a strong background in Customer service and Negotiation. provenability to handle payment transactions accurately and persuade customer through effective communication and product knowledge to drive sales.

High Volume inbound calls. Handle fast paced incoming calls with an average handle time AHT of 2-3 minutes, maintaining high efficiency and quality.

Manage electronic payment processing with 100% accuracy and compliance. dedicated specialist in payment operations and sales, focused on dispute management and payment investigation, resolving payment conflicts.

Sales and Upselling.

Successfully sold internet and telecommunications phone packages by identifying customer needs and using persuasive negotiation techniques.

Banking payments operation and fraud detection and dispute resolution.

Processed secure payments and handled complex transaction inquiries with 100% accuracy. Financial product sales promoted and cross sold credit and debit card products by identifying customer eligibility and financial needs

Conducted detailed investigations into unauthorized charges while adhering to banking regulations and security protocols.

Promoted and sold credit and debit cards in a high volume environment consistently achieving top sales performance.