NEVAEH DELA CRUZ
Sinajana
Summary
Committed to ensuring customer satisfaction by providing the best service. I am a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with a positive demeanor. Willingness to take upon added responsibilities to meet team goals. Proven abilities to also initiate strategies on my own.
Overview
2
2
years of professional experience
Work History
Waitstaff
Hoshino Resorts Risonare Guam
05.2023 - 08.2024
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
Crew member
Mc.Donalds
07.2022 - 12.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
George Washington Highschool
Mangilao, Guam06.2022
Skills
- Problem Solving Abilities
- Teamwork
- Time Management
- Critical Thinking
- Great Customer Service
- Food safety knowledge
- Excellent Communication
- Adaptability and Flexibility
Timeline
Waitstaff
Hoshino Resorts Risonare Guam
05.2023 - 08.2024
Crew member
Mc.Donalds
07.2022 - 12.2022
High School Diploma -
George Washington Highschool
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