Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Niahmae Teileen Pangelinan

Hagatna,Guam

Summary

Enthusiastic and customer-focused food service professional with experience in high-volume, fast-paced environments. Skilled in delivering exceptional guest experiences, maintaining high standards of product quality and cleanliness, and operating POS systems with speed and accuracy. Proven ability to collaborate effectively with team members, promote sales through upselling, and represent brand values with a positive, engaging attitude.

Overview

4
4
years of professional experience

Work History

Summer Administrative Intern

Aircraft Rescue & Fire Fighting
Tamuning, Guam
07.2023 - 08.2023
  • Assisted with special projects as requested by executive team members.
  • Managed office supplies inventory and placed orders when necessary.
  • Assisted with filing, photocopying, scanning and other administrative duties as required.
  • Answered incoming calls in a professional manner, directed them to the appropriate personnel or took messages.
  • Yard work

  • Greeted visitors warmly and handled inquiries in a courteous manner.

Crew Member

Hafaloha
Tumon , Guam
08.2024 - 12.2024
  • Delivered friendly, efficient customer service in a high-volume shaved ice and snack shop, consistently maintaining a positive guest experience.
  • Accurately prepared and served shaved ice, ice cream, and snack menu items in compliance with company quality and presentation standards.
  • Operated POS system to process cash and credit transactions with speed and accuracy; balanced cash drawer at shift end.
  • Maintained cleanliness and organization of food prep and dining areas, following all health and safety protocols.
  • Assisted with inventory restocking and organization, ensuring all items were readily available and rotated properly.
  • Collaborated with team members during busy shifts to ensure smooth operations and timely order fulfillment.
    Promoted seasonal specials and upsold menu items to increase average ticket value.
  • Represented the Hafaloha brand by creating a welcoming, tropical-themed atmosphere for all guests.

Human Resources Intern

Port Authority of Guam
Piti, Guam
06.2022 - 07.2022
  • Coordinated communication between departments and external parties via phone and email.
  • Proofread documents prior to submission ensuring accuracy of content and formatting.
  • Set up and maintain filing systems to ensure documents are organized and easily accessible.
  • Greeted visitors at the front desk and provided assistance when necessary.
  • Created presentations using Google Slides.
  • Assisted in the preparation of reports, memos, letters, and other documents.
  • Scanned documents into digital formats for storage on shared drives or emailing purposes.

Case Manager Intern

Guam Memorial Hospital Authority
Tamuning, Guam
06.2021 - 07.2021
  • Attended trainings related to best practices in case management.
  • Assisted with administrative filing.
  • Assisted with filing, photocopying, scanning and other administrative duties as required.
  • Answered incoming calls in a professional manner, directed them to the appropriate personnel or took messages.
  • Created PowerPoint presentations to support management team needs.

Education

High School Diploma -

Notre Dame High School
Talofofo, Guam
05-2024

Skills

  • Spreadsheet Creation
  • Scheduling appointments
  • File Management
  • Presentation Development
  • Strong Organization
  • Document Scanning
  • Social Media Management
  • Telephone Etiquette
  • Administrative tasks
  • Effective Communication
  • Teamwork and Collaboration

Affiliations

Joined Rugby & Paddling

Timeline

Crew Member

Hafaloha
08.2024 - 12.2024

Summer Administrative Intern

Aircraft Rescue & Fire Fighting
07.2023 - 08.2023

Human Resources Intern

Port Authority of Guam
06.2022 - 07.2022

Case Manager Intern

Guam Memorial Hospital Authority
06.2021 - 07.2021

High School Diploma -

Notre Dame High School

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Niahmae Teileen Pangelinan