Nichole Lea
Mangilao Village
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Server
Carabao Brewing
10.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Office Technician
State of California
04.2017 - 07.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assigned jobs and education to inmates.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Assisted with onboarding of new employees.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
Member Service Specialist/Loan Officer
AltaOne Federal Credit Union
04.2014 - 03.2017
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Completed quarterly and yearly trainings.
- Funded a certain dollar amount of auto loans, credit cards and personal loans to reach or exceed quarterly goals.
- Successfully handled high volume of inbound calls and emails.
- Aided in counting and adding cash to ATM weekly.
- Performed surprise audits on teller money drawers.
- Performed monthly audits on ATM, safe, money drawers, money order logs, cashier checks and gift cards.
- Reviewed members credit reports looking for upsell opportunities.
- Input members information for loan applications.
- Communicated with dealerships to get dealer loans completed in a timely manner.
- Opened new personal accounts, business accounts and IRA accounts.
- Made outbound calls to members during promotions.
- Participated in community events to promote Credit Union to potential future members.
- Maintained customer records by updating account information.
Member Service Representative/Teller
AltaOne Federal Credit Union
11.2011 - 04.2014
- Helped large volume of members every day with positive attitude.
- Educated and engaged members with new products and services.
- Verified member identification and documentation for compliant transactions.
- Performed deposits, withdrawals and loan payments.
- Cut cashier checks and money orders.
- Performed audits on ATM and vault.
- Refer products and services that would fit member's needs.
- Maintained and managed members files and databases, locking up loose paperwork when away from desk to respect members privacy.
- Responded to emails and messages within a timely manner.
- Initialed checks for other employees if transaction amount was over their limit.
- Completed quarterly and yearly trainings on Bank Secrecy Act, Money Laundering etc.
Hair Stylist Assistant
E Salon and Spa
06.2010 - 11.2011
- Prepared clients for hair cuts and styles by shampooing and conditioning hair.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Increased client satisfaction by providing excellent customer service.
- Checked in with clients to confirm comfort throughout appointments and services.
- Recommended products for clients based on individual needs.
- Completed basic styles for customers by using strong blow-drying and curling techniques.
- Attended trainings to provide clients with latest hairstyles.
Shift Manager
McDonald's
05.2007 - 07.2009
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Put employees in designated areas to ensure smooth, fast service.
- Handled any phone calls, complaints and any other issues that would arise.
- Balanced cash drawers for every shift.
Cashier
McDonald's
09.2006 - 05.2007
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Up sell meal sizes to customers.
- Operated drive through.
- Identified and resolved discrepancies and errors in customer's orders.
Education
Cosmetology License - Cosmetology Education
Paul Mitchell The School - East Bay
Pleasant Hill, CA04.2010
Associate of Arts - Liberal Arts And Sciences
Antelope Valley College
Lancaster, CA06.2008
High School Diploma -
Tehachapi High School
Tehachapi, CA06.2006
Skills
- Clear Verbal Communication Skills
- Customer Service
- Data Entry and Management
- Calendar Management and Scheduling
- Team Player
- Professional Phone Etiquette
Timeline
Server
Carabao Brewing
10.2023 - Current
Office Technician
State of California
04.2017 - 07.2021
Member Service Specialist/Loan Officer
AltaOne Federal Credit Union
04.2014 - 03.2017
Member Service Representative/Teller
AltaOne Federal Credit Union
11.2011 - 04.2014
Hair Stylist Assistant
E Salon and Spa
06.2010 - 11.2011
Shift Manager
McDonald's
05.2007 - 07.2009
Cashier
McDonald's
09.2006 - 05.2007
Cosmetology License - Cosmetology Education
Paul Mitchell The School - East Bay
Associate of Arts - Liberal Arts And Sciences
Antelope Valley College
High School Diploma -
Tehachapi High School
Similar Profiles
Pathumwadee SaenaPathumwadee Saena
Operation & Service at KASIKORN CARABAO COMPANY LIMITEDOperation & Service at KASIKORN CARABAO COMPANY LIMITED
Rodison Acebedo SanchezRodison Acebedo Sanchez
Tier 2 I.T. Helpdesk (NOC Technician/SOC) at Carabao Cloud Solutions Inc.Tier 2 I.T. Helpdesk (NOC Technician/SOC) at Carabao Cloud Solutions Inc.
Rovelyn JacangRovelyn Jacang
Science Research Specialist at Philippine Carabao CenterScience Research Specialist at Philippine Carabao Center