Nicole Hernandez
Tamuning,GU
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Payroll Clerk
Department of Education
Tamuning, GU
12.2022 - Current
- Responsible for processing bi-weekly payroll, tracking payroll accruals and maintaining employee records.
- Audit employee timesheets, leave forms, and other documents to ensure proper processing.
- Perform audits of leave requirements, leave-sharing requests, deductions and other related records in accordance with payroll standard operating procedures/regulations and local/federal laws.
- Resolves payroll discrepancies by collecting and analyzing information.
- Prepare and generate overtime, straight time, hazardous, and night differential plans upon requests for various divisions and schools.
- Processed payroll information for up to 300+ employees, including calculating wages and deductions.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Managed all payroll transactions, including deductions, bonuses, and new hire information.
Dental Assistant
Diamond Head Dental Care
Honolulu, Hawaii
03.2019 - 07.2020
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Increased Customer Service Quality Index by 20% in first 6 months of service.
- Assisted Doctors by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Took digital X-rays of teeth using radiographic equipment.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Lifeguard
FIESTA Resort
Tamuning, GU
06.2016 - 11.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
Human Resources Assistant
CoreTech International
Tamuning, GU
11.2015 - 06.2016
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Organized new employee orientation schedules for new hires.
- Posted positions through approved recruitment channels.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Reviewed resumes submitted by applicants for open positions.
- Participated in HR training and workshops to improve skills and knowledge.
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
Lifeguard
Pacific Island Club Guam
Tamuning, GU
06.2014 - 08.2015
- Filled out incident/accident reports, attendance records and any necessary repair or maintenance reports required.
- Enforced all safety regulations and posted rules for patrons.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
High School Diploma -
Guam Community College
Maniglao12-2014
Some College (No Degree) - Criminal Justice
Guam Community College
GuamSkills
- Data Entry
- Information Protection
- Excellent communicator
- Emergency Management
- Strong Interpersonal Abilities
- Multitasking and prioritization
- Attention to Detail
Certification
- FIRST RESPONDER
- ADULT/CHILD CPR AND FIRST AID
- BASIC LIFE SUPPORT
References
References available upon request.
Timeline
Payroll Clerk
Department of Education
12.2022 - Current
Dental Assistant
Diamond Head Dental Care
03.2019 - 07.2020
Lifeguard
FIESTA Resort
06.2016 - 11.2018
Human Resources Assistant
CoreTech International
11.2015 - 06.2016
Lifeguard
Pacific Island Club Guam
06.2014 - 08.2015
High School Diploma -
Guam Community College
Some College (No Degree) - Criminal Justice
Guam Community College
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