Nineth Abigail Rodriguez Pellecer
Operations Agent
Guatemala City
Summary
At Telus International, I excelled in case management and reporting, enhancing operational efficiency by leveraging my critical thinking and Microsoft Excel skills. Known for exceptional teamwork and collaboration, I led training sessions that significantly improved team capabilities, demonstrating a commitment to excellence and problem resolution.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Operations CSR - B
Telus International
Guatemala City, Departamento de Guatemala
05.2023 - Current
- Case Management: Develop and handle various operational cases, ensuring timely and accurate resolution.
- Reporting: Responsible for creation and delivery of various reports.
- Team Support: Assist colleagues with questions and issues, providing guidance and solutions to ensure smooth operations.
- Training: Conduct training sessions for new and existing team members to enhance their skills and knowledge.
- Ad Hoc Tasks: Support with additional tasks and responsibilities as needed, demonstrating flexibility and problem-solving abilities.
Education
BBA - Business Administration And Technology
Universidad Galileo
Guatemala City, Guatemala 01.2024 -
High School Diploma -
Centro De Estudios Winbridge
Guatemala City, Guatemala 01.2018 - 10.2019
Skills
Critical Thinking
Problem Resolution
Microsoft Excel
Prioritization
Teamwork and Collaboration
Time Management
Languages
English
Spanish
Timeline
BBA - Business Administration And Technology
Universidad Galileo
01.2024 -
Operations CSR - B
Telus International
05.2023 - Current
High School Diploma -
Centro De Estudios Winbridge
01.2018 - 10.2019
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