Noelle Giani Santos
Asan
Summary
Highly efficient, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Adaptable with excellent customer service record. Accurate in completing orders, replenishing serving stations and cleaning spills. Assisted servers by collecting payments, issuing receipts. Light-hearted and friendly professional with superb client engagement skills. Well-organized and skilled at providing customers with accurate and quick service. Team player dedicated to adhering to strict service standards.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
Memories Of Guam
10.2022 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels ofcustomer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
Crew Member
Wendy's
06.2021 - 10.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
Education
High School Diploma - undefined
Southern High School
Santa Rita06.2018
Skills
- Dependable and Cooperative
- Drive-Thru Operation
- Time Management
- Cash Drawer Operations
- Valid Driver's License
- Clear Communication
- Teamwork and Collaboration
- Adaptability and Flexibility
- Organizational Skills
- Cleaning and Sanitizing
- Workstation Setup and Breakdown
- Willingness to Learn
- Team Player
- Food Packaging and Labeling
- Production Line Work
- Customer service
- Conflict resolution
- Inventory control
- Damage control
- Decision-making
- Problem-solving
- Staff management
- Staff training
- Inventory management
- Performance management
- Employee motivation
- Performance reporting
Timeline
Supervisor of Operations
Memories Of Guam
10.2022 - Current
Crew Member
Wendy's
06.2021 - 10.2022
High School Diploma - undefined
Southern High School
Similar Profiles
Sooyoun WanketSooyoun Wanket
Brand Associate at Lotte Duty Free Guam - Guam AirportBrand Associate at Lotte Duty Free Guam - Guam Airport
Nicole HillNicole Hill
Lead Client Care Representative at Fond Memories Pet Cemetery & CrematoriumLead Client Care Representative at Fond Memories Pet Cemetery & Crematorium
Bryan OrtizBryan Ortiz
Chef/Kitchen Manager at memories charcoal houseChef/Kitchen Manager at memories charcoal house
Mina ChoMina Cho
International Logistics & Trade Specialist at DreamtechInternational Logistics & Trade Specialist at Dreamtech
Sekwon KimSekwon Kim
Commissioned Officer at Ministry Of National DefenseCommissioned Officer at Ministry Of National Defense