Norma Salas Castillon
Dededo
Summary
Dynamic US Army Veteran with over 30 years of diverse experience in administrative management, logistics, budgeting, recruitment, retention, and community outreach, complemented by military training as an X-ray technician. Proven front-line manager with extensive knowledge in compliance, finance, sales, marketing, and public relations. Established a robust network within the community and among local businesses, military entities, and government agencies through successful event coordination. Demonstrated expertise in managing Department of Defense programs with annual budgets approaching one million dollars, eager to leverage skills in the private sector or within programs dedicated to supporting military personnel and their families.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Controls/Project Manager
Chugach Consolidated Solutions LLC Guam
Guam
12.2021 - Current
- Manage, develop, and administer plans, goals, objectives, and procedures for all personnel
- Supervise office operation management
- Assist the Operations Manager with projects requiring site-specific contract work
- Project Manager for a Chiller removal/installation and built-up roof project
- Breakdown of responsibilities are as follows:
- Oversee personnel benefits and conduct new employee orientations and required counseling
- Maintain employee personal/health records and reports and participate in all administrative staff meetings
- Review and approve supplies, materials, and budget requirements for the site mission
- Develop, analyze, and provide status updates of the site’s services and maintenance performance evaluation
- Oversee personnel benefits and conduct new employee orientations and required counseling
- Manage and maintain all office operations and logistics
- Support Superintendents and Quality Control Managers with site logistics, supply/manpower needs
- Maintain accountability trackers for all personnel, equipment, and materials
- Ensure training and certificates are current or coordinate for re-certification
- Maintain working relations with the government leaders (NAVFAC), all local or off-island construction and service-related vendors
- Responsible for managing facilities operations and maintenance teams of the site in coordinating and managing the work, including, but not limited to, critical and non-critical infrastructure maintenance, and providing a safe work environment for all site personnel
- Manage critical spares inventory for mission-critical equipment to prevent unplanned outages
- Interpret and implement maintenance policy and procedures
- Responsible for notifying designated Government Point of contacts and/or Operations personnel on facility significant events; ability to compile summaries of events, critical actions accomplished, plans for completion remediation, and brief to site management in various forums
- Manage training plans for 24/7 employees ensuring a well-trained workforce to respond to site anomalies’
Site Manager for Guam
JBT AeroTech
Guam
09.2019 - 12.2021
- Responsible for managing the service and maintenance of 17 Passenger Boarding Bridges (PBB), preconditioned Air Units (PCA), and generators of these PBBs at the Guam International Airport Authority (GIAA)
- Maintain 24/7 on-call service and maintenance plan
- Responsible for 10-15 employees rotating on a 24/7 operation
- Ensure the site follows safety OSHA requirements and adheres to on-the-spot Safety coaching, meetings, and training
- Provide a status update report on equipment, improvements, budget, work orders, and preventive maintenance
- Manage monthly recurring purchases, invoices, and expenses for parts and supplies to keep the equipment operational
- Developed training programs for new staff, fostering knowledge transfer and skill development within the team.
- Conducted regular site inspections to identify potential risks and enforce corrective measures proactively.
- Developed strong relationships with clients through consistent communication of updates and prompt resolution of concerns or issues.
- Maintain records/logs of work performed, materials, and equipment used.
- Managed site logistics to minimize disruptions and maintain a clean and safe work environment.
Employer Support for the Guard & Reserves (ESGR) Program Administrator
A-Team Solutions
Guam
07.2007 - 09.2019
- Assist in the management, strategic planning, oversight guidance and support of the ESGR Committee Program
- Promote cooperation and mutual support between Reserve component members and their civilian employers, and assist in the resolution of conflicts arising from an employee’s military commitment
- Manage ESGR Annual FY Budget (travel & events activities) of about 75K as the Activity Manager
- Manage quarterly financial item report to Program Manager, Property Fiscal Office (PFO) and ESGR HQ’s
- Manage all travel requests to HQ’s and input all approvals through Defense Travel System (DTS)
- Ensure all volunteer reimbursements are processed through DTS
- Work closely with PFO, finance regarding Automated Fund Control Order System (AFCOS) in GFEBS
- Review/submit all vendor agreements, ensure the DOD policy on authorized budget, and return any unauthorized provisions by vendor that are included in the proposals
- Work w/volunteers to ensure all ESGR events/briefings and activities are coordinated and presented professionally
- Plan/execute State Committee activities to support all components of the reserve forces in accordance with ESGR
- Conduct research and outreach to gather information on local, state and national employment resources
- Provide job search assistance to service members/spouses & connect w/Department of Labor/American Job Center.
- Plan, coordinate, conduct, participate and evaluate local employment initiatives
- Participate in employer outreach meetings/events, to include local job fairs with local/federal government agencies
- Conduct deployment/redeployment support, briefings, portal registration, resumes and employment support
- Conduct briefings and program updates to private and government Employers
- Ensure the availability of materials, supplies, equipment and subject matter experts to augment employment assistance training to service members, veterans and their spouses
JROTC Military Instructor
Junior Reserve Officer Training Corp (JROTC)
California
07.2006 - 07.2007
- Developed the citizenship and patriotism of cadets enrolled in the secondary school program
- Managed the JROTC events calendar and ensured all budget requests were submitted on time
- Developed self-reliance and cadets’ ability to communicate well both orally and in writing
- Developed cadets to acquire an appreciation of the importance of physical fitness
- Increased respect for the role of the U.S. Armed Forces in support of national objectives
- Developed a knowledge of team building and basic military skills
- Mentored students, fostering a supportive environment for growth and achievement.
- Maintained open communication with parents and guardians to keep them informed of cadet progress and program updates.
- Coordinated with local veteran organizations to provide guest speakers and educational opportunities for cadets.
- Organized annual awards ceremonies to recognize outstanding achievements of individual cadets.
Recruiting & Retention (R&R) Non-Commission Officer
Colorado Army National Guard
Guam
11.2004 - 05.2006
- Top recruiter for four consecutive years, earned Master Badge
- ADDITIONAL DUTIES with this assignment
- Family Assistance Coordinator – Coordinate, plan and manage logistics for all events (FY budget, 150K)
- Supply Technician (Accountability), maintained/issued recruiting items (inventory, 100K)
- Budget Technician (Managed over 500K for Recruiting Office over 6 years)
- Coordinated mission planning and execution, ensuring compliance with military protocols.
- Mentored junior officers on leadership practices and tactical decision-making processes.
- Coordinated operations with other emergency service groups.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Admin, Budget Officer, Marketing NCO, R&R NCO
Guam Army National Guard
Guam
04.2000 - 11.2004
- Developing, implementing, and overseeing marketing strategies with branding, managing campaigns, conducting market research, and leading teams.
- Set measurable goals, consider market shifts, and use forward-thinking strategies.
- Recruit, train, and mentor marketing teams.
- Oversee marketing budgets, ensuring resources are allocated.
- Track expenditures, optimize spending, and report budget performance to management.
- Developing promotional materials, coordinating events, managing advertising agencies, and handling customer feedback.
- Trained all new staff members on systems, enhancements, and financial processes.
Recruiting & NCO
Guam National Guard, Barrigada, Guam
Barrigada, Guam
04.1997 - 04.2000
- Used the same recruiting techniques as noted above
- Earned "Chief 50" Award during first year of recruiting career. The award is for exceeding the annual recruiting mission, per the Army National Guard Headquarters expectations
Logistics Specialist/Warehouseman
Guam National Guard, Barrigada, Guam
Barrigada, Guam
03.1989 - 04.1997
- Managed Self Service Supply (SSSC), Service member uniforms/accessories (inventory, 700K)
- Logistic transportation clerk, maintained and coordinated itineraries for all TDY’s
- Warehouse Technician managing hundreds of line items of inventory.
- Managed the services and maintenance vendors contracted to do work in the warehouse.
Senior Recruiting Manager
U.S. Active Army
Guam
06.1980 - 02.1989
- Basic Training – Ft Dix, New Jersey
- Advance Individual Training (AIT) – Ft Lee, VA
- Military Occupational Skill (MOS) 92A40 – Logistics Specialist
- Unit Supply Specialist, 92Y40 - responsible for managing, issuing, and maintaining all supplies and equipment for units.
Education
Some College (No Degree) - Business Management
Argosy University And UMUC College
On-lineHigh School Diploma - undefined
Guam Community College
Mangilao, Guam01.1980
Skills
- Project management expertise
- Collect, organize, and interpret data
- Budget Analysis and tracking (staff budget and operations costs)
- Project planning and execution
- Quality Control and Assurance (Inspections of agreements/contracts)
- Contract negotiation with local and federal agencies
- Inventory tracking and supply maintenance
- Coordinate, manage, and maintain services and maintenance schedules and plans
Certification
- OSHA Safety 40-hour – 2025
- Quality Control Manager – 2021
- The LEAD Train-the-Trainer Workshop – 2004
- Military training for marketing – Qualified - 2000
- Military training for Recruiting and Retention – Qualified - 1997
- OSHA 511 – 2023
- First Aid/CPR – 2025
- Enable Computer Application Training – 1995
- Quality Assurance Evaluator Orientation Course - 1994
- Supply Acct Management Info Sys (SAMIS) Training – 1993
- X-Ray Specialist Course - 1988
Community Service & Volunteer Work
Guam-CNMI Employer Support of the Guard & Reserve (ESGR) Committee, Boss-Lift Coordinator, Awards coordinator and ESGR Intro Briefer, Member of the Women Veterans of America Organization, Appointed Director, Guam Northern Soil Water Conservation District, Referrals – Upon Request
QUALIFICATIONS
- Direct management/oversight of twenty (20) employees to meet standard/criteria and ensure adherence to policy/procedure safety standards and compliance measures for operations.
- Strong work ethic on integrity, teamwork, and accountability
- Creative, with the ability to stimulate new ideas for the betterment of the organization, observe the company climate, and offer recommendations.
- Organizational skills, managing workflow, tracking mechanisms or reports, prioritizing deadlines.
- Confirms completions/renewals of all required training, safety, security, certifications, and licensing.
- Professional, passionate, respectful, apply high emphasis on commitment, reliability, and dependability.
- Productive, open communication, network capability, and maintaining continual good employee-customer relations
- Goal-oriented, proficient/resourceful, adaptable/flexible, self-motivated, and dedicated to mission.
- Community connection through membership in various military committees and volunteer work.
Timeline
Controls/Project Manager
Chugach Consolidated Solutions LLC Guam
12.2021 - Current
Site Manager for Guam
JBT AeroTech
09.2019 - 12.2021
Employer Support for the Guard & Reserves (ESGR) Program Administrator
A-Team Solutions
07.2007 - 09.2019
JROTC Military Instructor
Junior Reserve Officer Training Corp (JROTC)
07.2006 - 07.2007
Recruiting & Retention (R&R) Non-Commission Officer
Colorado Army National Guard
11.2004 - 05.2006
Admin, Budget Officer, Marketing NCO, R&R NCO
Guam Army National Guard
04.2000 - 11.2004
Recruiting & NCO
Guam National Guard, Barrigada, Guam
04.1997 - 04.2000
Logistics Specialist/Warehouseman
Guam National Guard, Barrigada, Guam
03.1989 - 04.1997
Senior Recruiting Manager
U.S. Active Army
06.1980 - 02.1989
High School Diploma - undefined
Guam Community College
Some College (No Degree) - Business Management
Argosy University And UMUC College