Normae Ueda
Dededo,Guam
Summary
Proven in delivering exceptional customer service and enhancing hospitality experiences, I excelled at Westin Resort by fostering positive guest relations and maintaining a professional front office environment. Skilled in cash handling and team collaboration, I consistently met business needs with flexibility and precision, significantly improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Westin Resort
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
Host
Dusit Beach Resort
06.2023 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
Onward Beach Resort
10.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma - General Studies
Simon Sanchez High School
Yigo05.2034
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Oral and writing communication
- Hospitality services
Timeline
Front Desk Receptionist
Westin Resort
06.2024 - Current
Host
Dusit Beach Resort
06.2023 - 01.2024
Cashier
Onward Beach Resort
10.2022 - 10.2023
Diploma - General Studies
Simon Sanchez High School
Similar Profiles
Amanda EchavarriaAmanda Echavarria
Manager on Duty at The Westin Resort GuamManager on Duty at The Westin Resort Guam
Rijo VargheseRijo Varghese
Assistant Director of Food and Beverage at The Westin Resort & Spa, HimalayasAssistant Director of Food and Beverage at The Westin Resort & Spa, Himalayas
Cathryn Dawn EhingerCathryn Dawn Ehinger
Server /Bartender at The Westin Resort at Tarpon Point Marina (Marriott)Server /Bartender at The Westin Resort at Tarpon Point Marina (Marriott)