Pablo Evangelista
Tamuning,GU
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
18
18
years of professional experience
Work History
Cashier
Payless
Maite, GU
10.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Performed other duties as assigned by management.
Cashier
Mobil
Maite, GU
09.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
Customer Service/Online Shopping & Curbside
Sam's Club
, NJ
01.2022 - 12.2023
- Assisted customers with selecting items for their orders online.
- Processed customer orders accurately and efficiently.
- Maintained a clean and organized work area throughout the day.
- Verified that products chosen by customers were in stock and available for pick up.
- Worked quickly to locate products on store shelves and meet order deadlines.
- Adhered to all safety protocols while handling merchandise in store.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
- Followed company policies regarding product returns, exchanges, and refunds.
- Communicated any discrepancies between customer orders and what was picked up to management.
- Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
- Ensured that all perishable food items such as produce were handled properly.
- Monitored inventory levels of commonly ordered items to prevent out-of-stock situations.
- Stocked shelves with new merchandise as needed during shifts.
- Replenished display racks with promotional materials regularly.
- Notified management of any damaged or expired products found in store.
- Checked expiration dates on items prior to placing them in customer's cart and bag.
- Resolved customer complaints promptly and professionally when necessary.
- Collected payment from customers at time of pickup using point-of-sale system.
Logistics Coordinator
CDR Magire Emergency/Health Management
Orlando, FL
01.2020 - 12.2022
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Prepared budgets for transportation expenses based on projected volume, seasonality and existing contracts.
- Developed strategies to optimize stock levels while ensuring availability when needed.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
- Evaluated current systems used for managing supply chain activities and identified areas for improvement.
- Responded quickly to customer inquiries about order status or changes in schedules.
Specialized Outreach Worker
Federal Emergency Management Agency
, CNMI
01.2018 - 12.2020
- Developed and implemented outreach plans to engage target populations.
- Conducted needs assessments of clients in order to develop individualized service plans.
- Initiated contact with potential clients through phone calls, emails, and home visits.
- Provided assistance with basic needs such as housing, employment, healthcare.
- Assisted clients in navigating various community resources and services.
- Facilitated group sessions for clients focused on topics such as financial literacy and job readiness.
- Organized and hosted workshops for the public on topics related to health and wellness.
- Maintained accurate records of client interactions using a computer database system.
- Educated communities on the importance of mental health awareness and suicide prevention.
- Collaborated closely with social workers, case managers, physicians, and other professionals to ensure client success.
- Advised clients on legal matters such as filing for disability benefits or applying for social security income.
- Attended conferences related to outreach work in order to stay current on best practices.
- Participated in team meetings regarding program goals and objectives.
- Created promotional materials including flyers, brochures, posters., to increase program visibility.
- Performed outreach activities at local schools in order to connect youth with available resources.
- Assisted individuals with completing applications for government benefits programs.
- Provided crisis intervention services when needed.
- Coordinated transportation arrangements for clients who lacked access to reliable transportation options.
- Gathered feedback from participants regarding their experiences with the program.
- Represented the organization at various events throughout the year.
Customer Service Agent
United Airlines
Portland, OR
01.2014 - 12.2017
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Tracked orders from placement to delivery using internal systems.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Advised customers on purchasing decisions based on their individual needs.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Identified opportunities to improve customer service processes and procedures.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Updated customer records in the CRM system accurately with each interaction.
- Created reports detailing customer interactions for management review.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Generated monthly performance metrics for tracking progress towards goals.
- Attended training sessions regularly to stay current on new products or services.
- Answered incoming calls promptly and professionally within company standards.
Customer Service/Stocker
Walmart Super Center
Tacoma, WA
01.2009 - 12.2011
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
- Assisted with store displays and window dressing as needed.
- Verified pricing accuracy on shelves against invoices from vendors.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
Clerk/Recorder
Commonwealth Superior Court
, CNMI
01.2007 - 12.2009
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Generated daily reports of sales activity for management review.
- Prepared deposits according to established procedures.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Developed detailed spreadsheets to track financial data and trends.
- Compiled customer information into organized databases for easy access.
- Performed data entry tasks to update customer accounts records.
- Resolved discrepancies between invoices and purchase orders quickly.
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letters, emails, reports, presentations as requested by management.
- Provided administrative support such as scheduling appointments or meetings.
- Scanned documents into digital formats ensuring accuracy of content.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Education
Marianas Aviation Service
04-2017
International Air & Hospitality Academy
Vancouver, Washington06-2009
High School Diploma -
Tinian Jr. Sr. High School
CNMI05-2006
Skills
- Cash Handling
- Product Recommendations
- Customer Service
- Cash Register Operation
- ID Verification
- Product restocking
- Customer Assistance
- Payment Collection
- Returns processing
- Payment Processing
- POS Systems
- Drawer balancing
Timeline
Cashier
Payless
10.2024 - Current
Cashier
Mobil
09.2024 - Current
Customer Service/Online Shopping & Curbside
Sam's Club
01.2022 - 12.2023
Logistics Coordinator
CDR Magire Emergency/Health Management
01.2020 - 12.2022
Specialized Outreach Worker
Federal Emergency Management Agency
01.2018 - 12.2020
Customer Service Agent
United Airlines
01.2014 - 12.2017
Customer Service/Stocker
Walmart Super Center
01.2009 - 12.2011
Clerk/Recorder
Commonwealth Superior Court
01.2007 - 12.2009
Marianas Aviation Service
International Air & Hospitality Academy
High School Diploma -
Tinian Jr. Sr. High School
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