Expert
Pablo Gabriel Alejandro De Leon Hernandez
Guatemala City
Summary
. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Technical Support
Genpact Guatemala
05.2023
- Assisted customers with technical support inquiries.
- Provided technical support to production personnel.
- Delivered onsite technical support for 150 employees.
- Provided on-site and remote technical support to users.
- Provided expert customer service and technical support to clients.
- Offered software-related technical support through various communications channels.
- Provided technical support for environmental permit applications.
- Resolved 80 technical support inquiries per day.
- Aided ongoing investigations and provided technical support.
customer health service
Everise Guatemala
11.2021
- Improved patient satisfaction by providing timely and accurate health information and resources.
- Provided compassionate support to individuals coping with chronic illnesses, helping them manage their conditions effectively.
- Evaluated program effectiveness through data analysis, identifying areas for improvement and implementing necessary changes.
- Managed medical records with accuracy and confidentiality, ensuring compliance with HIPAA regulations.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, enhancing overall quality of care.
- Coordinated with healthcare providers to ensure seamless delivery of services to patients.
- Conducted health screenings to identify potential health risks and provide appropriate interventions.
Customer support
24/7 Intouch
- 09.2022
- Updated and maintained current customer support database.
- Provided exceptional customer support after completing installation projects.
- Created customer support strategies to increase customer retention.
- Monitored inbound calls to provide quality customer support.
- Provided exceptional customer support, consistently surpassing performance metrics.
- Provided primary customer support to internal and external customers.
- Provided exceptional customer support, resolving issues promptly and professionally.
- Provided exceptional customer support, addressing concerns promptly and professionally.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Collaborated with cross-functional teams to optimize customer support strategies.
- Provided exceptional customer support, addressing concerns and resolving problems effectively.
Sales representative
Alorica Guatemala Limitada
09.2018 - 05.2020
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Education
Bachelor of Sciences and Lett, Computing -
Senda 2000
Guatemala City, GuatemalaSkills
Networking
undefinedSoftware
Timeline
Technical Support
Genpact Guatemala
05.2023
customer health service
Everise Guatemala
11.2021
Sales representative
Alorica Guatemala Limitada
09.2018 - 05.2020
Customer support
24/7 Intouch
- 09.2022
Bachelor of Sciences and Lett, Computing -
Senda 2000
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