Expert
Pablo Gabriel Alejandro De Leon Hernandez
Guatemala City
Summary
. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Technical Support
Genpact Guatemala
05.2023
- Assisted customers with technical support inquiries.
- Provided technical support to production personnel.
- Delivered onsite technical support for 150 employees.
- Provided on-site and remote technical support to users.
- Provided expert customer service and technical support to clients.
- Offered software-related technical support through various communications channels.
- Provided technical support for environmental permit applications.
- Resolved 80 technical support inquiries per day.
- Aided ongoing investigations and provided technical support.
customer health service
Everise Guatemala
11.2021
- Improved patient satisfaction by providing timely and accurate health information and resources.
- Provided compassionate support to individuals coping with chronic illnesses, helping them manage their conditions effectively.
- Evaluated program effectiveness through data analysis, identifying areas for improvement and implementing necessary changes.
- Managed medical records with accuracy and confidentiality, ensuring compliance with HIPAA regulations.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, enhancing overall quality of care.
- Coordinated with healthcare providers to ensure seamless delivery of services to patients.
- Conducted health screenings to identify potential health risks and provide appropriate interventions.
Customer support
24/7 Intouch
- 09.2022
- Updated and maintained current customer support database.
- Provided exceptional customer support after completing installation projects.
- Created customer support strategies to increase customer retention.
- Monitored inbound calls to provide quality customer support.
- Provided exceptional customer support, consistently surpassing performance metrics.
- Provided primary customer support to internal and external customers.
- Provided exceptional customer support, resolving issues promptly and professionally.
- Provided exceptional customer support, addressing concerns promptly and professionally.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Collaborated with cross-functional teams to optimize customer support strategies.
- Provided exceptional customer support, addressing concerns and resolving problems effectively.
Sales representative
Alorica Guatemala Limitada
09.2018 - 05.2020
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Education
Bachelor of Sciences and Lett, Computing -
Senda 2000
Guatemala City, GuatemalaSkills
Networking
Research
Attention to Detail
Analytical Thinking
Public Speaking
Team Management
Computer Skills
Social Perceptiveness
Fluent in English C2
Data Entry
Microsoft Office
Troubleshooting
Problem Resolution
Clerical Support
Software
Timeline
Technical Support
Genpact Guatemala
05.2023
customer health service
Everise Guatemala
11.2021
Sales representative
Alorica Guatemala Limitada
09.2018 - 05.2020
Customer support
24/7 Intouch
- 09.2022
Bachelor of Sciences and Lett, Computing -
Senda 2000