Client Advisor
Gucci
2022.06 - 2022.09
- Provide online customer support with excellent phone & written communication skills with a repeated client base.
- Manage customer cases providing and information regarding products, stock availability, order inquires, returns, exchanges and shipping information.
- Assist clients and prospects regarding fashion trends, providing recommendations based on clients' needs.
- Knowledgeable in company policies and procedures.
- Understand customer needs and resolve cases to enhance brand loyalty.
- Ensure relevant information is completed and distributed appropriately.
- Contribute towards efficiency of Client Services team and plays a key role in achieving service level targets.