Overview
Work History
Education
Timeline
Generic

Patawaran Vivian

P.O Box Tanuming,Guam

Overview

31
31
years of professional experience

Work History

Waitress

Proa
Tumon, Guam
02.2006 - 05.2024
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Informed customers of daily specials and signature menu items.

Youth Worker I

Department of Youth Affairs
Dairy Road Mangilao, Guam
11.1993 - 11.2023
  • Provided emotional support and guidance to youths in difficult situations.
  • Facilitated group discussions, activities, and workshops for youths on a variety of topics.
  • Organized recreational activities such as sports, games, field trips, and arts and crafts.
  • Assisted with the development of individual plans for each youth's academic success.
  • Monitored attendance and progress of participants in programs.
  • Maintained records of program services provided to ensure compliance with regulations.
  • Collaborated with other professionals to provide comprehensive services to clients.
  • Advised family members on how to best support their children's growth and development.
  • Educated parents and guardians on available resources in the community that could benefit their child.
  • Conducted assessments of needs and risk factors among participants in order to develop appropriate interventions.
  • Ensured safety of all youths while attending programming or events outside the facility.
  • Developed positive relationships with clients by providing encouragement and support.
  • Assisted youths in developing life skills such as problem solving, communication, decision-making.
  • Implemented crisis management protocols when needed during emergency situations involving young people.
  • Participated in regular meetings with staff members to discuss program goals and objectives.
  • Provided referrals to counseling services or other social service agencies when necessary.
  • Attended court hearings related to juveniles who were involved with the organization's programs.
  • Used calm, positive, and encouraging approach with youth.
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Modeled positive behavior for residents by providing leadership and positive interactions.
  • Documented child progress, reporting extreme changes in behavior.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Maintained detailed records of youth attendance, participation, and progress.
  • Assisted with homework and provided tutoring in subjects as required.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Waitress, Bartender

Chuck'Steak House
Upper Tumon, Guam
08.1993 - 08.2004
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Greeted guests with friendliness and professionalism.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.

Education

High School Diploma -

John F. Kennedy
Tumon, Guam
06-1977

Timeline

Waitress

Proa
02.2006 - 05.2024

Youth Worker I

Department of Youth Affairs
11.1993 - 11.2023

Waitress, Bartender

Chuck'Steak House
08.1993 - 08.2004

High School Diploma -

John F. Kennedy

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Patawaran Vivian