Patawaran Vivian
P.O Box Tanuming,Guam
Overview
31
31
years of professional experience
Work History
Waitress
Proa
Tumon, Guam
02.2006 - 05.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Served alcoholic beverages responsibly in accordance with state laws.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Informed customers of daily specials and signature menu items.
Youth Worker I
Department of Youth Affairs
Dairy Road Mangilao, Guam
11.1993 - 11.2023
- Provided emotional support and guidance to youths in difficult situations.
- Facilitated group discussions, activities, and workshops for youths on a variety of topics.
- Organized recreational activities such as sports, games, field trips, and arts and crafts.
- Assisted with the development of individual plans for each youth's academic success.
- Monitored attendance and progress of participants in programs.
- Maintained records of program services provided to ensure compliance with regulations.
- Collaborated with other professionals to provide comprehensive services to clients.
- Advised family members on how to best support their children's growth and development.
- Educated parents and guardians on available resources in the community that could benefit their child.
- Conducted assessments of needs and risk factors among participants in order to develop appropriate interventions.
- Ensured safety of all youths while attending programming or events outside the facility.
- Developed positive relationships with clients by providing encouragement and support.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Implemented crisis management protocols when needed during emergency situations involving young people.
- Participated in regular meetings with staff members to discuss program goals and objectives.
- Provided referrals to counseling services or other social service agencies when necessary.
- Attended court hearings related to juveniles who were involved with the organization's programs.
- Used calm, positive, and encouraging approach with youth.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Documented child progress, reporting extreme changes in behavior.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Maintained detailed records of youth attendance, participation, and progress.
- Assisted with homework and provided tutoring in subjects as required.
- Reminded patients to take prescribed medications or nutritional supplements.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Waitress, Bartender
Chuck'Steak House
Upper Tumon, Guam
08.1993 - 08.2004
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Greeted guests with friendliness and professionalism.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored bar inventory and promptly restocked low items before depletion.
- Arranged bottles and glasses behind bar to make attractive displays.
- Neatly sliced and pitted fruit for garnishing drinks.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Education
High School Diploma -
John F. Kennedy
Tumon, Guam06-1977
Timeline
Waitress
Proa
02.2006 - 05.2024
Youth Worker I
Department of Youth Affairs
11.1993 - 11.2023
Waitress, Bartender
Chuck'Steak House
08.1993 - 08.2004
High School Diploma -
John F. Kennedy