Patrick Marquez
Dededo
Summary
Dedicated to fostering inclusivity within Guam's community, ensuring minority groups feel valued and accepted. With firsthand experience navigating challenges faced by families with intellectual disabilities, committed to assisting individuals, children, and families in overcoming similar obstacles. As a social worker, focused on supporting and advocating for all community members, amplifying their voices and addressing their concerns. Driven by a passion for creating positive change, efforts are centered on making a meaningful impact in the lives of those within the local community.
Overview
7
7
years of professional experience
Work History
Service Agent
Aviation Service Alliance
07.2024 - Current
- Demonstrated adaptability by quickly learning new systems, tools, and procedures, as needed, for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure, without compromising the quality of service delivery.
- Provided exceptional customer service in high-pressure environments, ensuring passenger satisfaction.
- Coordinated baggage handling operations, minimizing delays and optimizing workflow efficiency.
Intern
Gumá Mami, Inc.
08.2023 - 05.2024
- Provided support services to individuals with intellectual and physical disabilities by fostering a welcoming environment and encouraging families to play a part in Guam’s local community.
- Created daily reports that reflect the wellness updates of clientele for tracking.
- Crafted and distributed surveys to gain insight into the communities' awareness of issues related to, but not limited to, sexual violence, child abuse, and discrimination.
- Played a crucial role in spearheading recruitment drives to inform Guam’s community of the services that Gumá Mami provides to support minority groups, such as individuals diagnosed with autism, the homeless, and those who are on the road to recovery in terms of drug and alcohol abuse.
- Participated in workshops and presentations related to projects to gain knowledge.
- Supported staff members in their daily tasks, reducing workload burden, and allowing for increased focus on higher-priority assignments.
- I gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained social skills that allowed better communication with disabled clients
- This includes de-escalating situations where clients become restless or uneasy, and creating appropriate relationships with clients to make them feel seen as members of the community, and be understood as individuals despite facing challenges because of disabilities.
Employee
AmeriCorps Volunteer Center
09.2019 - 06.2021
- Played a critical role in the distribution of COVID-19 vaccines by volunteering as a front-liner to protect Guam’s community amidst a global pandemic.
- Assisted community members in checking into their scheduled appointments.
- Developed skills in teamwork and problem-solving because of working with a diverse set of community members, and other volunteers.
- Thoroughly informed community members and co-volunteers of the process of receiving and distributing the vaccination help streamline processes and create an internal standard procedure.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Volunteer
Guam Memorial Hospital
06.2018 - 06.2018
- Performed clerical work by sorting and organizing paperwork to ensure that all essential documents are prepared for patients and the administration team.
- Learned the importance of maintaining a clean, organized, and safe working environment for all individuals.
- Participated in and helped arrange various hospital necessities, such as medical supplies.
Education
Social Work Bachelor’s Degree - Social Work
University of Guam
CRJ3+V8P, University Dr, University Of Guam, 9692305.2024
Highschool Diploma - General Education
Saint Paul Christian School
1700 Mendioka St, Macheche, Guam05.2018
Skills
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Professionalism and etiquette
- Public speaking
- Resourceful
- Creativity and innovation
- Goal-oriented mindset
- Attention to detail
Awards and acknowledgements
- Highschool Diploma
- Social Work Bachelor’s Degree
Timeline
Service Agent
Aviation Service Alliance
07.2024 - Current
Intern
Gumá Mami, Inc.
08.2023 - 05.2024
Employee
AmeriCorps Volunteer Center
09.2019 - 06.2021
Volunteer
Guam Memorial Hospital
06.2018 - 06.2018
Social Work Bachelor’s Degree - Social Work
University of Guam
Highschool Diploma - General Education
Saint Paul Christian School