Patrick Mesa
PO Box 24146,Guam
Summary
A motivated individual that is seeking the opportunity to utilize a skill set that features strong attention to detail, astute problem solving ability, business and financial acumen and the engagement of interpersonal skills integral to the improvement and maintenance of a professional, passionate and successful organization. Posses a diverse background in sales, collaboration and financial management , workforce management and analytics, logistics and warehouse management. A team player and leader that values relationship building, trust and communication as a solid foundation to a successful career.
Overview
16
16
years of professional experience
Work History
Store Manager (Branch W/ Gas)
Army & Air Force Exchange Service, AAFES
2022.03 - Current
- Manage day to day operation of store and departments
- Supervise 3 Shift Managers, 11 associates
- Facility fuel management such as on site deliveries, Underground Storage Tank and dispenser troubleshooting and repair, maintenance
- Record keeping for all reports pertaining to fuel in accordance to local, federal and company standards and regulations
- Performed overall facility operations such as finance, customer service, logistics, information technology, etc
- Maintain stock assortment and make key decisions overall inventory control and assortment based on local and CONUS/OCONUS availability and lead times
- Plan and execute team building activities, customer service exercises to ensure that employees are providing unmatched customer service consistently
- Ensure that staff is well versed on daily targets and excellent customer services are met
- Ensure promotions are accurate and merchandised to company standards Analyze sales trends, forecasts and figures and order merchandise accordingly
- Coordinate and collaborate with vendors and organizations to facilitate events
- Performed overall staffing such as hiring, training and development, scheduling, evaluations, etc
- Organize all facility special events and promotions
- Conduct daily inspections on fuel pumps and underground storage tanks to OSHA and EPA standards
- Conduct quality assurance inspections on all consumables to public health and Serv-Safe standards
- Maintain, repair and replace facility equipment and tools and keep records on assets
- Conduct facility cyclical and annual inventory on assets, merchandise to ensure accountability.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager (Military Clothing)
Army And Air Force Exchange Services
2018.12 - 2022.03
- Establish financial goals to maximize sales, profit, productivity, turns and inventory
- Analyze and maintain facility inventory in-stock and assortment in issued uniforms and accessories within Army Regulation and Air Force Instruction to include authorized commercial tactical items.
- Process Orders and returns of issued clothing and accessories through DLA (Defense Logistics Agency) within facilities (Department of Defense Activity Address Code).
- Work with both Army and Air Force on issuing of uniform clothing through form 3078 or MORD/MIPR Unit accounts and maintain record in accordance to Air Force and Army Regulations
- Responsible for overall facility operations such as finance, customer service, logistics, information technology, etc
- Plan and executed team building activities, customer service exercises to ensure that employees are providing unmatched best customer service consistently
- Ensure that staff is well versed on daily targets with guidance on ways to reach set targets while ensuring excellent customer services are met
- Coordinate and collaborate with vendors, organizations and command to facilitate events in accordance to Exchange standard and Base/Command regulations
- Manage overall staffing issues such as hiring, training and development, scheduling and evaluations
- Operate POS systems and cash handling reconciliations daily
- Conduct write off and vendor charge backs on military commercial and tactical merchandise that is either damaged or deemed non sellable
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Conduct facility cyclical and annual inventory on assets, merchandise to ensure accountability.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Computer Operator
Army And Air Force Exchange Service
2017.12 - 2018.12
- Diagnose/Troubleshoot hardware and provide technical support for store operations
- Work closely with senior and warehouse management on and logistics issues, item and location tracking
- Document problems and actions by completing production logs. Resolve user problems by answering questions and requests
- Ensure operation of equipment by completing preventive maintenance requirements and tests; following manufacturer\'s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Operate Workforce Central (Kronos) application system to complete and release Payroll.
- Monitor, Analyze and communicate sales, sales forecasts and productivity figures to associates and management through MS Office.
- Monitor and maintain all network communication, computer, point of sales equipment and peripherals
- Maintained spreadsheets of data across multiple systems.
- Retrieved information and performed data entry using appropriate computer programs.
- Generated reports covering details about data, system operation, and error monitoring.
Shift Manager
Army & Air Force Exchange Services
2012.05 - 2017.12
- Facility fuel management such as on site deliveries, UST and dispenser troubleshooting and repair, maintenance
- Record keeping for all reports pertaining to fuel in accordance to local, federal and company standards and regulations
- Manage overall facility operations such as finance, customer service, logistics, information technology, etc
- Manage stock assortment and make key decisions overall inventory control and assortment based on local and CONUS/OCONUS availability and lead times
- Plan and execute team building activities, customer service exercises to ensure that employees are providing unmatched customer service consistently
- Ensure that staff is well versed on daily targets and excellent customer services are met
- Ensure promotions are accurate and merchandised to company standards
- Analyze sales trends, forecasts and figures and order merchandise accordingly. Facilitate plans and execution in accordance to Exchange standard
- Coordinate and collaborate with vendors and organizations to facilitate events
- Assist with overall staffing such as hiring, training and development, scheduling, evaluations, etc. Handle customer requests, complaints and appraisals
- Conduct daily inspections on fuel pumps and underground storage tanks to OSHA and EPA standards
- Operate POS systems and reconciliations daily
- Conduct quality assurance inspections on all consumables to public health and Serv-Safe standards
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Computer Operator 1
Army & Air Force Exchange Services
2010.01 - 2012.01
- Diagnose/Troubleshoot hardware and provide technical support for store operations
- Work closely with senior and warehouse management on and logistics issues, item and location tracking
- Document problems and actions by completing production logs. Resolve user problems by answering questions and requests
- Ensure operation of equipment by completing preventive maintenance requirements and tests; following manufacturer\'s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Operate Workforce Central (Kronos) application system to complete and release Payroll.
- Monitor, Analyze and communicate sales, sales forecasts and productivity figures to associates and management through MS Office.
- Monitor and maintain all network communication, computer, point of sales equipment and peripherals
- Maintained spreadsheets of data across multiple systems.
- Retrieved information and performed data entry using appropriate computer programs.
- Generated reports covering details about data, system operation, and error monitoring.
Warehouse Worker- Receiver
Army & Air Force Exchange Services
2009.10 - 2010.10
- Off load containers and organize merchandise according to department and promotion dates
- Receive and release merchandise from Exchange DC's and vendors and input into Store accountability
- Coordinate logistics for entire Guam Exchange to include Saipan
- Conduct write off and vendor charge backs on merchandise that is either damaged, expired or deemed non sellable
- Supervise stockers and laborers within shift to ensure warehouse productivity.
- Operate machinery such as Baler, Compacter, Fork Lift and Box Truck
- Coordinate storage, handling, inventory, and movement of purchased merchandise between store\'s warehouse and customers\' living quarters
- Maintain warehouse cleanliness and organization daily
- Maintain all paperwork for further processing and filing and any other forms of bookkeeping
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
Store Worker- Stocker
Army And Air Force Exchange Services
2007.09 - 2009.10
- Off load containers and organize merchandise according to department and promotion dates
- Rotate merchandise and consumables with expiration dates on a First In First Out basis
- Clean and maintain work areas inside the facilities
- General Maintenance outside the facility such as painting, water blasting, etc. Maintain all equipment
- Conduct back stock management on excess merchandise
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Simon Sanchez High School
Yigo, Guam2000
Skills
- Underground Storage Tank (UST) Operator A/B Certified
- Forklift Certified
- Proficient in American Sign Language
- Knowledgeable in Computer Operations
- Anti-Terrorism Level 2 Certified
- Effective team player
- Strong communication skills
- Serv-Safe certified
Accomplishments
- Completed Retail Management Academy in 2010
- Completed Exchange Leadership Academy in 2019
- Received multiple Company Performance Awards
- Received Company Excellence Award
- Received 9 Exchange Pac Region Coins for performance and leadership with the Exchange
Timeline
Store Manager (Branch W/ Gas)
Army & Air Force Exchange Service, AAFES
2022.03 - Current
Store Manager (Military Clothing)
Army And Air Force Exchange Services
2018.12 - 2022.03
Computer Operator
Army And Air Force Exchange Service
2017.12 - 2018.12
Shift Manager
Army & Air Force Exchange Services
2012.05 - 2017.12
Computer Operator 1
Army & Air Force Exchange Services
2010.01 - 2012.01
Warehouse Worker- Receiver
Army & Air Force Exchange Services
2009.10 - 2010.10
Store Worker- Stocker
Army And Air Force Exchange Services
2007.09 - 2009.10
High School Diploma -
Simon Sanchez High School
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