Pauline Merced Perez
Dededo
Summary
Driven professional with a proven track record at LSG Sky Chefs, enhancing operational efficiency and elevating guest service standards. Demonstrates exceptional organizational and communication skills, significantly improving workplace productivity and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Waitstaff / Cashier
Hoshino Resorts Risonare Guam (former Onward Beach Resorts)
Tamuning
10.2022 - Current
- Greet guests upon arrival to outlets.
- Seats guest to tables.
- Take orders and serves guest in a timely manner.
- Buss tables and set up accordingly.
- Take payments. (Cash, room charge, credit card)
- Clean up outlets and set up for the next day.
Production Admin. / Supervisors
LSG Sky Chefs
Harmon Industrial Park
08.2010 - 09.2022
- Provide meal counts to catering assistants.
- Prepared flights based on KRT (Kitchen Ready Time)
- Assure additional meals are made and delivered to Operations Department.
- Supervise Catering Assistant to ensure proper sanitizing of hands and equipments; safety procedures are being followed and work areas are cleaned at all times.
- Reply to customer complaints in a timely manner.
- Input requisitions/reservations on SAPMM.
- Make and Input schedules of staffs into Kronos.
Education
Associate - Early Childhood Education
Guam Community College
Mangilao 05.2015
Diploma -
John F. Kennedy High School
Tamuning 06.2010
Skills
- Money Handling
- POS Terminal Operation
- Organization Skills
- Guest Service
- Table Bussing
- Cleaning and Sanitation
- Verbal and written communication
- Staff Motivation
- Complaint Handling
- Food presentation
- Food Safety
- Workplace Safety
Timeline
Waitstaff / Cashier
Hoshino Resorts Risonare Guam (former Onward Beach Resorts)
10.2022 - Current
Production Admin. / Supervisors
LSG Sky Chefs
08.2010 - 09.2022
Associate - Early Childhood Education
Guam Community College
Diploma -
John F. Kennedy High School