Pedro Howard
Yigo,GU
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
18
18
years of professional experience
Work History
Lead Associate (Sales & Parts)
ERC
Barrigada , GU
05.2020 - Current
- Provide exceptional customer service.
- Ensure daily tasks are completed by team.
- Verify opening register funds.
- Verify funds from ending balance match the totals.
- Assist customers via Phone, WhatsApp, and Email.
- Research engine units and parts.
- Generate quotes and estimates for individual customers and companies.
- Contact customers regarding work orders, initial and completed estimations, and to further explain diagnostics.
- Fill items for purchase orders and prepare them for pick up.
- Assist with keeping records for purchase orders.
- Keep track of current funds for individual purchase order accounts to ensure they are within the balance stated.
- Directed team in stocking merchandise, pulling orders and processing completed work orders.
- Coordinated delivery services for larger pieces of equipment that required special transportation arrangements.
- Provided technical advice regarding the use and operation of rented equipment when needed.
- Ensured that all returned rental items were checked for damage or missing components before being restocked into inventory.
- Established policies related to late fees, deposits, return times for customers who rent from the company.
- Managed and maintained accurate records of all equipment rental transactions.
- Answered telephones to assist customers and resolve issues.
- Explained policies and reviewed documentation to obtain signatures.
- Operated equipment and machinery according to safety guidelines.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Compared merchandise invoices to items actually received.
Maintenance Mechanic Helper
ERC
Tamuning , GU
05.2017 - 05.2020
- Assist lead mechanics.
- Service and repair small engines.
- Assemble small engine units to be sold.
- Request parts needed to complete repairs.
- Receive and verify incoming equipment.
- Cleaned, lubricated and adjusted parts as necessary.
- Maintained a safe working environment by adhering to safety protocols and procedures.
- Tested operational performance of all repaired machines prior to returning them to service.
- Ensured that all tools were properly stored after each job was completed.
- Replaced defective parts, components and assemblies using hand tools, power tools, precision measuring instruments and other equipment.
Game Room Supervisor
Red Room
04.2016 - 05.2017
- Assist customers with machines.
- Cash out customers when payout was needed.
- Order supplies needed for upkeep of establishment.
- Generate employee schedules.
- Conduct weekly audits.
Laborer
Watts Construction
09.2013 - 02.2014
- Repair assigned areas within Naval Hospital.
Supply Admin Clerk/Warehouse Supply
United States Marine Corps
10.2007 - 10.2011
- Accountable for all serialized equipment.
- Manage and upkeep property records of serialized equipment.
- Issuing and receiving of gear and equipment throughout said units.
- Inventory of equipment.
- Random inventory checks.
- Operate forklifts and pallet jacks.
- Receive and distribute gear throughout different units.
- Overlook and revise purchase order requests.
- Send out orders for approved purchase requests.
Education
Diploma -
Simon Sanchez High School
01.2002
Skills
- Customer service
- Inventory management
- Quote generation
- Technical troubleshooting
- Record keeping
Timeline
Lead Associate (Sales & Parts)
ERC
05.2020 - Current
Maintenance Mechanic Helper
ERC
05.2017 - 05.2020
Game Room Supervisor
Red Room
04.2016 - 05.2017
Laborer
Watts Construction
09.2013 - 02.2014
Supply Admin Clerk/Warehouse Supply
United States Marine Corps
10.2007 - 10.2011
Diploma -
Simon Sanchez High School