Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Perry Oiterong

Barrigada,Guam

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Work well with others and I dont have any issues with working on holidays to cover our operation.

Overview

2021
2021
years of professional experience

Work History

Lead CSR

United Airlines
koror, Palau
03.2016 - 09.2020
  • Resolved product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Trained new customer service representatives on company policies and procedures.
  • Monitored performance metrics such as average handle time, first contact resolution rate, and call abandonment rate to assess team performance against set goals.
  • Facilitated internal knowledge sharing sessions for team members to ensure consistency in providing quality services across all channels of communication with customers.
  • Handled escalated customer complaints with professionalism and empathy.
  • Coached team members on various aspects related to their roles such as soft skills training, sales techniques.
  • Mentored junior team members and managed employee relationships.

Ramp Agent

United Airlines
Tamuning
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Collected, sorted and checked baggage tags against flight lists.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Maintained accurate records of all GSE used throughout shift.
  • Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.

Education

High School Diploma -

Palau High School
Koror,Palau
06-2007

Skills

  • Safety compliance
  • Team building
  • Effective communication
  • Time management
  • Dependable and responsible
  • Safety procedures compliance
  • Equipment operation
  • Work well with others
  • Discovering Together Graduate
  • just eager to learn and loves challenges

Accomplishments

  • completed the Discovering Together program for management
  • united nominee and some bravo recepients
  • Member of the Palau National Basketball Team for 15 Years
  • Member of the GUM SAT

Timeline

Lead CSR

United Airlines
03.2016 - 09.2020

Ramp Agent

United Airlines

High School Diploma -

Palau High School

Similar Profiles

CREATE PROFILE
Perry Oiterong