Peter Nguyen
Richardson,Texas
Summary
Accomplished Medical Laboratory Scientist (MLS, ASCP) with over fourteen years of experience in high-stakes lab environments, delivering accurate diagnostic reports across all bench subjects. Expert in maintaining regulatory compliance with CAP, AABB, and FDA standards while optimizing workflows for efficiency and patient safety. Proven leader in training teams, troubleshooting complex issues, and implementing process improvements to enhance lab operations and outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Laboratory Operations Manager
United States Navy, USN
09.2024 - Current
- Led hiring, onboarding and training of new hires to fulfill laboratory requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Fully qualified on all subject benches early.
- Point-of-Care program manager; trained 156 doctors, nurses, and technicians with i-STAT 1, Accuchek and waived testing. Manage all training staff training documentation and compliance.
- Fleet Liaison representative coordinating multi-forces medical readiness testing and shipping of specimens.
Medical Laboratory Technician
3RD MEDICAL BATTALION
08.2021 - 09.2024
- Deployed field laboratory equipment to establish blood bank-capable operations, supporting critical life-saving treatments in rapid-response scenarios.
- Led four Sailors in molecular testing of COVID-19 samples during peak pandemic periods, processing high volumes with zero errors.
- Trained and qualified six service members on proper handling, transport, and testing of samples using Panther and BioFire analyzers, ensuring 100% compliance.
- Maintained Personnel Qualification Standards records, achieving full accreditation compliance across all audits.
- Collected and converted result data into historical COVID-19 metrics, including total tests and positivity rates, for senior leadership review.
- Acted as blood drive liaison, planning and executing a command-wide event that collected 36 blood components from 76 donors, directly supporting essential blood transfusion procedures in a high-volume lab environment.
- Assistant Unit Blood Transfusion Coordinator, managed scheduling for 16 lab technicians to sustain proficiency in blood banking knowledge, skills, and abilities, maintaining regulatory compliance and operational efficiency.
Supervisor of Operations
Walter Reed National Military Medical Center
03.2020 - 07.2021
- Led 43 Joint Service members across three work centers in patient phlebotomy, specimen process and distribution, and specimen shipping.
- Negotiated multiple blood banking contracts reducing cost and avoiding product waste.
- Instructed five medical laboratory technician students on proper laboratory procedures, and phlebotomy that resulted in 100% graduation rate and 100% pass rate of ASCP MLT certification.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of work center level managers, operations, human resources, safety and compliance.
- Introduced new methods, practices and systems to reduce turnaround time.
- Maintained, reviewed, and audited all civilian and military training records to ensure compliance to all accrediting organizations.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Work Center Supervisor
Walter Reed National Military Medical Center
08.2017 - 03.2020
- Hand selected as blood bank supervisor, charged with six Joint Service members, and three civilian in sample processing, testing, and releasing blood products.
- Led 16 Joint Service Members in Specimen processing, and shipment through Applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed tracking matrix for personnel qualification standards used throughout laboratory department.
- Instructed 46 Medical Laboratory Technician students in blood bank fundamentals of transfusion services contributing to 100% graduation rate, and 95% passing rate of ASCP MLT national registry.
- Supply management, and negotiation of contracts for drop shipments of IMMUCOR products, blood products, and platelet units.
- Perform and review quality control on all instrumentation and manual testing, and troubleshoot of inadequate results.
- Communication with physicians, and nurses to answer questions regarding blood releases, special antibody testing, and special blood unit or platelet requirement acquisitions.
Medical Laboratory Technician/Technical Supervisor
Naval Health Clinic Charleston
07.2013 - 07.2017
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Located disease markers and outlined findings in thorough reports for clinicians.
- Led 11 Sailors in calibration, maintenance and operation of equipment for maximum performance and quality results.
- Formulated plans for improving procedures, training and processes through technical experience.
- Authored, reviewed, and updated Laboratory Standard Operating Procedures in compliance with all accrediting organizations.
- Review, and audit of all laboratory information system's records to maintain accreditations.
- Equipment acquisition, validation, and implementation of new laboratory analyzers.
- Cataloguing and disposition of 200,000 laboratory records which saved $26,700 annually by preventing outsourcing of record storage to third-parties.
- Planned, initiated, and exercised department's Continuity of Operations Plan before and after Hurricane Matthew by completing critical function checks and ensuring those functions can be continued throughout or resumed immediately after the storm.
Education
Bachelor of Science - Medical Laboratory Sciences
The George Washington University
Washington, DC01.2022
Skills
- Team building
- Interpersonal Communication
- Complex Problem Solver
- Project Management
Certification
- MLS - Medical Laboratory Scientist (ASCP) 08 April, 2022
- BUMED Clinical Management Course 07-10 March, 2017
- METC Medical Laboratory Technician Phase Two 01October, 2012 - 26 April, 2013
- METC Medical Laboratory Technician Phase One 28 March, 2012 - 28 September, 2012
Timeline
Laboratory Operations Manager
United States Navy, USN
09.2024 - Current
Medical Laboratory Technician
3RD MEDICAL BATTALION
08.2021 - 09.2024
Supervisor of Operations
Walter Reed National Military Medical Center
03.2020 - 07.2021
Work Center Supervisor
Walter Reed National Military Medical Center
08.2017 - 03.2020
Medical Laboratory Technician/Technical Supervisor
Naval Health Clinic Charleston
07.2013 - 07.2017
Bachelor of Science - Medical Laboratory Sciences
The George Washington University
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