Phillip Martinez
Dededo
Summary
Dynamic Route Technician with a proven track record at Rainmaker Development, excelling in route planning and vehicle inspection. Enhanced customer satisfaction through effective problem-solving and collaboration, while implementing preventative maintenance strategies that reduced costs. Skilled in technical troubleshooting and committed to continuous improvement, ensuring safety and efficiency in all operations.
Overview
9
9
years of professional experience
Work History
Route Technician
Rainmaker Development
10.2019 - Current
- Operated and maintained route scheduling software for efficient delivery logistics.
- Conducted routine vehicle inspections to ensure safety and compliance standards.
- Collaborated with team members to optimize delivery routes, reducing transit times.
- Assisted in training new technicians on equipment operation and safety protocols.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented feedback mechanisms to improve customer satisfaction on deliveries.
- Reduced vehicle maintenance costs with thorough pre-trip inspections and routine preventative care.
- Enhanced customer satisfaction by promptly addressing concerns and providing timely solutions.
- Collaborated with team members to improve overall service quality and achieve performance goals.
- Maintained accurate documentation for all deliveries, pickups, returns, and discrepancies in accordance with company guidelines.
- Kept detailed records of miles driven, fuel expenses, tolls paid along every trip for accurate expense reporting purposes.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Drove company vehicle to travel to customer locations and service vending machines.
- Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
- Completed rebuilding and restoration services to restore machines to full functionality.
- Deployed machines at customer locations and regularly returned to fill and clean each one.
Fuels Technician
Ussi
04.2017 - 10.2019
- Operated fuel dispensing systems efficiently to ensure smooth service delivery.
- Conducted routine maintenance on equipment to uphold safety and performance standards.
- Monitored fuel inventory levels, coordinating timely restocking of supplies.
- Ensured compliance with safety regulations during fueling operations and storage practices.
- Enhanced workplace safety by proactively identifying potential hazards during routine inspections and taking corrective actions as necessary.
- Conducted daily checks on overfill protection equipment to meet environmental requirements.
- Boosted customer satisfaction by providing timely and effective troubleshooting for fuel-related issues.
- Streamlined inventory management, maintaining accurate records of fuel levels and usage patterns.
- Optimized equipment functionality with precise calibration of fuel dispensing units and components.
- Enhanced fuel efficiency by conducting thorough inspections and maintenance of fuel systems.
- Closely followed safety procedures and corrected errors to avoid workplace mishap and injury.
Cashier
Champions Sporting Goods
08.2016 - 03.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area and displays.
- Handled cash, credit, and returns while ensuring accuracy in transactions.
- Supported inventory management by restocking merchandise as needed.
- Implemented promotional displays to enhance product visibility and sales.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Okkodo
Dededo06.2015
Skills
- Vehicle inspection
- Route planning
- GPS navigation
- Electrical
- Preventative maintenance
- Diagnostic
- Hand tools proficiency
- Basic plumbing
- Teamwork and collaboration
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Mechanical repair
- Excellent communication
- Parts replacement
- Machine operation
- Electrical troubleshooting
- Active listening
- Effective communication
- Decision-making
- Cash handling
- Customer support
- Maintenance recordkeeping
- Customer relations
- Equipment cleaning
- Scheduled maintenance
- Electrical repair
- Safety protocols
- Task prioritization
- Self motivation
- Technical troubleshooting
- Professionalism
- Preventive Maintenance
- Continuous improvement
- Inventory management
- Adaptability
- Written communication
- Repair expertise
- Machine programming
- Equipment installation
- Problem-solving aptitude
- Safety inspections
- Service documentation
- Soldering components
- Equipment disassembly
- Repair estimation
- Field repair
Timeline
Route Technician
Rainmaker Development
10.2019 - Current
Fuels Technician
Ussi
04.2017 - 10.2019
Cashier
Champions Sporting Goods
08.2016 - 03.2017
High School Diploma -
Okkodo